Senior ServiceNow FSM Lead - Field Service Operations

Shamrock Value Private Limited; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

A leading tech consulting firm in California seeks a ServiceNow Field Service Management (FSM) Lead for a contract role lasting over 6 months. The ideal candidate will have 8-10 years of experience in ServiceNow implementation, specifically in FSM modules. Responsibilities include designing mobile workflows, collaborating with cross-functional teams, and ensuring compliance with established frameworks. A strong understanding of ITIL and Agile methodologies is required to support effective service delivery.

Qualifications

• 8-10 years of experience in ServiceNow implementation, specifically FSM.
• Experience migrating legacy systems to ServiceNow.
• Strong understanding of compliance frameworks.

Responsibilities

• Lead the implementation and configuration of the ServiceNow FSM module.
• Design and implement mobile workflows for field technicians and maintenance staff.
• Collaborate with cross-functional teams to deliver a scalable FSM solution.

Skills

ServiceNow FSM implementation

Mobile workflows

Compliance frameworks understanding

Agile methodologies

ITIL/ITSM processes

Job description

A leading tech consulting firm in California seeks a ServiceNow Field Service Management (FSM) Lead for a contract role lasting over 6 months. The ideal candidate will have 8-10 years of experience in ServiceNow implementation, specifically in FSM modules. Responsibilities include designing mobile workflows, collaborating with cross-functional teams, and ensuring compliance with established frameworks. A strong understanding of ITIL and Agile methodologies is required to support effective service delivery.