ServiceNow Field Service Management (FSM) Specialist

Talent Groups; Dallas (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Talent Groups is seeking an experienced ServiceNow Field Service Management (FSM) Specialist to lead the implementation, configuration, and optimization of FSM solutions. The role focuses on scheduling, dispatch, mobile workforce support, and seamless integration with other ServiceNow apps and enterprise systems.

The ideal candidate brings 5+ years of FSM experience, CSA and CIS-FSM certifications, and strong stakeholder management skills to drive scalable, high-impact field service processes.

Qualifications

• 5+ years hands-on ServiceNow FSM experience.
• CSA and CIS-FSM certifications required.
• Strong FSM design, configuration, and deployment skills.
• Experience with work orders, scheduling, dispatch, and mobile workforce.
• Excellent stakeholder management and problem-solving abilities.

Responsibilities

• Design, configure, implement, and maintain FSM solutions.
• Configure FSM workflows for work orders, scheduling, and dispatch.
• Support process improvements through automation.
• Integrate FSM with other ServiceNow apps and external systems.
• Develop reports and dashboards to monitor performance.
• Document configurations and best practices.
• Collaborate with stakeholders to translate requirements.

Skills

FSM experience

CSA certification

CIS-FSM certification

Workflows & Integrations

Scheduling & Dispatch

Requirements gathering

Analytical troubleshooting

Tools

JavaScript

ServiceNow scripting

APIs

Job description

Hybrid Details:

onsite attendance expected approximately one day per month and as needed for team meetings, planning sessions, project activities, workshops, or organizational events.

Position Overview

We are seeking an experienced ServiceNow Field Service Management (FSM) Specialist to support the implementation, configuration, and optimization of ServiceNow Field Service Management solutions. The ideal candidate will have strong hands-on experience with the ServiceNow platform and a proven understanding of field service processes, workflows, scheduling, dispatch, and mobile workforce management.

Key Responsibilities

• Design, configure, implement, and maintain ServiceNow Field Service Management (FSM) solutions.
• Configure FSM workflows supporting work orders, tasks, scheduling, dispatch, and field service operations.
• Support field service process improvements through ServiceNow automation and platform capabilities.
• Configure and optimize workforce scheduling and dispatch functionality.
• Support technician and mobile workforce experiences, including mobile field service capabilities.
• Integrate FSM with other ServiceNow applications, enterprise systems, and third-party platforms.
• Develop and maintain workflows, business rules, UI policies, integrations, and other ServiceNow configurations.
• Partner with business stakeholders to gather requirements and translate business needs into scalable ServiceNow solutions.
• Troubleshoot application and platform issues and provide ongoing production support.
• Develop reports, dashboards, and metrics to monitor field service performance and operational efficiency.
• Document configurations, processes, integrations, and technical solutions.
• Follow ServiceNow development and implementation best practices.

Required Qualifications

• 5+ years of hands-on experience with the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist Field Service Management (CIS-FSM) certification.
• Strong hands-on experience implementing and configuring ServiceNow FSM.
• Experience with ServiceNow workflows, business rules, integrations, and platform configuration.
• Understanding of field service management processes, including work orders, task management, scheduling, dispatch, and technician management.
• Strong requirements gathering and stakeholder management skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.

Preferred Qualifications

• Experience integrating ServiceNow FSM with other enterprise applications.
• Experience with ServiceNow Mobile or mobile workforce solutions.
• Experience with CMDB, Asset Management, Customer Service Management, or other ServiceNow applications.
• ServiceNow development experience using JavaScript and the ServiceNow scripting framework.
• Experience working in large enterprise environments.
• Additional ServiceNow certifications.

Key Skills

• ServiceNow: FSM, CSA, Workflows, Business Rules, Integrations, Configuration, Reporting
• Field Service: Work Orders, Scheduling, Dispatch, Workforce Management, Mobile Workforce
• Technical: ServiceNow Platform, JavaScript, APIs, System Integrations
• Professional: Requirements Gathering, Stakeholder Management, Troubleshooting, Documentation