ServiceNow FSM & Mobile Architect - Lead & Innovate

Persistent Systems

Dallas (TX)

Hybrid

USD 140,000 - 200,000

Full time

4 days ago

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Benefits offered by this job

Hybrid work

Flexible hours

Group life insurance

Mediclaim insurance

Education sponsorship

Job summary

Persistent Systems is seeking an experienced ServiceNow FSM / Mobile Solutions Architect to lead the design and implementation of scalable FSM and mobile solutions. The candidate will translate complex business requirements into robust technical designs.

The role requires deep expertise in ServiceNow FSM, Mobile Studio, offline capabilities, and multi-system integrations, along with leadership to guide architecture, governance, and customer workshops in a hybrid work environment.

Qualifications

10+ years of experience in ServiceNow FSM and mobile solutions.
Expertise in ITSM, CMDB, and CSDM.
Strong experience with enterprise integrations (REST, SOAP, IntegrationHub).

Responsibilities

Lead architecture, design, and implementation of FSM and mobile solutions.
Define end-to-end field service processes (Work Orders, Dispatching, Scheduling, Workforce Management, Asset-Centric Services, Mobile Technician Experience).
Provide architectural leadership across FSM implementations and integrations.
Mentor development teams and support pre-sales, proposals, and customer workshops.