ServiceNow FSM Administrator — Hybrid Data & Scheduling

Talentify; Oakland (CA); Hybrid; USD 110,000 - 135,000; Full time

Job summary

Talentify in Oakland, CA is seeking a ServiceNow FSM Administrator to maintain and optimize FSM environments, support dispatcher interfaces, and enhance field service workflows. The role combines platform administration with configuration tasks to maximize technician efficiency and scheduling accuracy.

The candidate should have 3+ years of direct ServiceNow administration experience and hold CSA plus CIS-Field Service Management certifications.

Qualifications

• Minimum 3+ years of direct ServiceNow Platform Administration experience.
• Strong knowledge of dynamic scheduling, map integrations, and mobile playbooks.
• Mandatory certifications: CSA and CIS-Field Service Management.

Responsibilities

• Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
• Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.

Skills

ServiceNow Platform Administration

Dynamic scheduling

Map integrations

Mobile playbooks

Tools

ServiceNow

Job description

Talentify in Oakland, CA is seeking a ServiceNow FSM Administrator to maintain and optimize FSM environments, support dispatcher interfaces, and enhance field service workflows. The role combines platform administration with configuration tasks to maximize technician efficiency and scheduling accuracy.

The candidate should have 3+ years of direct ServiceNow administration experience and hold CSA plus CIS-Field Service Management certifications.