Data Analyst

Talentify; Oakland (CA); Hybrid; USD 110,000 - 135,000; Full time

Job summary

Talentify in Oakland, CA is seeking a ServiceNow FSM Administrator to maintain and optimize FSM environments, support dispatcher interfaces, and enhance field service workflows. The role combines platform administration with configuration tasks to maximize technician efficiency and scheduling accuracy.

The candidate should have 3+ years of direct ServiceNow administration experience and hold CSA plus CIS-Field Service Management certifications.

Qualifications

• Minimum 3+ years of direct ServiceNow Platform Administration experience.
• Strong knowledge of dynamic scheduling, map integrations, and mobile playbooks.
• Mandatory certifications: CSA and CIS-Field Service Management.

Responsibilities

• Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
• Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.

Skills

ServiceNow Platform Administration

Dynamic scheduling

Map integrations

Mobile playbooks

Tools

ServiceNow

Job description

Data Analyst
Job Duration: 12 months + possible ext.
Job Address: Oakland, CA 94612
Work Location Type: Hybrid

• ServiceNow FSM Administrator
• Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

Key Responsibilities

• Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
• Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.

Required Skills & Qualifications

• Experience: 3+ years of direct experience with ServiceNow Platform Administration.
• Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
• Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is Mandatory.

Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is MANDATORY.
This is a hybrid role
Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.