ServiceNow FSM Admin – Field Operations Data Analyst

Pivot Point Solutions; Oakland (CA); Hybrid; USD 63,000 - 91,000; Full time

Job summary

Pivot Point Solutions in Oakland, CA is seeking an experienced ServiceNow FSM Administrator to administer, configure, and support the FSM environment. This role ensures scheduling, dispatch, technician mobility, work management, inventory, and field-service workflows operate reliably.

The ideal candidate has at least three years of hands-on ServiceNow FSM administration, CSA and CIS-FSM certifications, and hands-on experience with Dispatcher Workspace, Mobile Agent, and dynamic scheduling.

Qualifications

• 3+ years of direct, hands-on ServiceNow FSM administration.
• Direct experience administering and configuring ServiceNow FSM.
• CSA certification and CIS-FSM certification.
• Experience configuring Dispatcher Workspace.
• Experience with ServiceNow Mobile Agent and mobile workflows.
• Strong understanding of dynamic scheduling, assignment rules, territory planning, and map integrations.
• Experience configuring work orders, work order tasks, dependencies, and related FSM data structures.
• Experience with FSM inventory and logistics, including parts, stockrooms, assets, and transfers.
• Hands-on ServiceNow configuration with UI policies, business rules, client scripts, ACLs, and notifications.

Responsibilities

• Administer, configure, maintain, and support the ServiceNow FSM application.
• Monitor the FSM health and performance; troubleshoot issues across platform and applications.
• Support upgrades, releases, configuration changes, and ongoing operations.
• Configure and troubleshoot Dispatcher Workspace to support efficient scheduling and task assignment.
• Maintain dynamic scheduling capabilities, assignment rules, territories, and routing workflows.
• Configure and support ServiceNow Mobile Agent functionality for field technicians.
• Develop and optimize mobile and offline workflows for field technicians.
• Configure work orders, work order tasks, dependencies, and related FSM data structures.
• Maintain map integrations and location-based functionality for scheduling and dispatch.
• Configure field-service inventory processes, including parts, stockrooms, assets, and transfers.
• Develop and maintain UI policies, business rules, client scripts, ACLs, notifications, and other configurations.
• Troubleshoot issues across scheduling, dispatch, mobile, inventory, and work management.
• Collaborate with stakeholders to identify requirements and improve workflows.

Skills

ServiceNow FSM Administrator

Dispatcher Workspace

Mobile Agent

Dynamic Scheduling

Work Orders

Territories

Inventory & Logistics

UI Policies

Business Rules

ACLs & Notifications

Troubleshooting

Stakeholder Collaboration

Tools

ServiceNow

Dispatcher Workspace

Mobile Agent

FSM Inventory

Map Integrations

Job description

Pivot Point Solutions in Oakland, CA is seeking an experienced ServiceNow FSM Administrator to administer, configure, and support the FSM environment. This role ensures scheduling, dispatch, technician mobility, work management, inventory, and field-service workflows operate reliably.

The ideal candidate has at least three years of hands-on ServiceNow FSM administration, CSA and CIS-FSM certifications, and hands-on experience with Dispatcher Workspace, Mobile Agent, and dynamic scheduling.