ServiceNow FSM Administrator

Spectraforce Technologies; Oakland (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Spectraforce Technologies in the Oakland/Sacramento area is seeking a ServiceNow FSM Administrator for a 12‑month hybrid engagement. You will maintain, configure, and support the FSM application to optimize technician efficiency.

Responsibilities include platform maintenance, Dispatcher Workspace configuration, mobile support for field techs, data model governance, and parts inventory workflows. A CSA certification is required.

Qualifications

• 3+ years of direct ServiceNow Platform Administration experience.
• Strong knowledge of dynamic scheduling, map integrations, and mobile playbooks.
• Mandatory: ServiceNow CSA certification.

Responsibilities

• Administer the ServiceNow FSM environment, upgrades, and daily operations.
• Configure Dispatcher Workspace to streamline task assignments.
• Optimize the Mobile Agent app for field technicians, including offline workflows.
• Manage work orders, dependencies, assignment rules, and territory planning.
• Configure parts management, stockrooms, and asset transfer rules.
• Build UI policies, business rules, client scripts, ACLs, and system notifications.

Skills

ServiceNow Admin

CSA Certification

Scheduling & Maps

Mobile Playbooks

Job description

ServiceNow FSM Administrator — 12 months — Oakland, CA/Sacramento, CA (Hybrid - 2 days onsite per week - Weds/Thurs)

Local candidates would take priority. Please be sure to include your candidate's location at the top of the resume.

Position Summary

Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

Key Responsibilities

• Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
• Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.

Required Skills & Qualifications

• Experience: 3+ years of direct experience with ServiceNow Platform Administration.
• Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
• Certifications: ServiceNow Certified System Administrator (CSA) is mandatory.