ServiceNow FSM Administrator | Field Ops & Scheduling

Pivot Point Solutions; Oakland (CA); Hybrid; USD 131,723,000 - 191,037,000; Full time

Job summary

Pivot Point Solutions, a California-based consulting firm, seeks an experienced ServiceNow FSM Administrator to manage scheduling, dispatch, inventory, and field workflows in a hybrid Oakland-based role. The candidate will ensure reliable FSM operations and implement best-practice configurations across the platform.

The ideal candidate holds CSA and CIS-FSM certifications, with hands-on FSM experience, Dispatcher Workspace, and Mobile Agent expertise.

Qualifications

• 3+ years of direct, hands-on ServiceNow platform administration experience.
• Direct experience administering and configuring ServiceNow Field Service Management (FSM).
• Current ServiceNow Certified System Administrator (CSA) certification.
• Current ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM) certification.
• Hands-on experience configuring and supporting Dispatcher Workspace.

Responsibilities

• Administer, configure, maintain, and support the ServiceNow Field Service Management application.
• Monitor health and performance of the FSM environment and troubleshoot issues.
• Support platform upgrades, releases, configuration changes, and ongoing operations.
• Configure and troubleshoot Dispatcher Workspace to support efficient technician scheduling and task assignment.
• Maintain dynamic scheduling capabilities, assignment rules, territories, and field-service routing workflows.
• Configure and support ServiceNow Mobile Agent functionality for field technicians.
• Develop and optimize mobile and offline workflows for field technicians.
• Configure work orders, tasks, dependencies, and related FSM data structures.
• Maintain map integrations and location-based functionality for scheduling and dispatch.
• Develop UI policies, business rules, client scripts, ACLs, notifications, and other configurations.
• Troubleshoot issues across scheduling, dispatch, mobile, inventory, and work management processes.
• Partner with stakeholders to identify requirements and improve workflows.
• Maintain platform documentation and release practices.
• Identify opportunities to improve productivity and dispatch efficiency.

Skills

ServiceNow FSM Administration

Dispatcher Workspace

Dynamic scheduling

Mobile Agent workflows

Map integrations

Troubleshooting

Stakeholder collaboration

Education

CSA (ServiceNow Certified System Administrator)

CIS-FSM (Certified Implementation Specialist - Field Service Management)

Tools

Dispatcher Workspace

Mobile Agent

UI policies / business rules

Job description

Pivot Point Solutions, a California-based consulting firm, seeks an experienced ServiceNow FSM Administrator to manage scheduling, dispatch, inventory, and field workflows in a hybrid Oakland-based role. The candidate will ensure reliable FSM operations and implement best-practice configurations across the platform.

The ideal candidate holds CSA and CIS-FSM certifications, with hands-on FSM experience, Dispatcher Workspace, and Mobile Agent expertise.