Hybrid Senior ServiceNow Platform Manager

Pfizer; Chesterfield (MO); Hybrid; USD 99,000 - 165,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation, holidays, personal days

Medical, dental, vision benefits

Job summary

Pfizer is seeking a hands-on Manager, ServiceNow Platform Administrator to ensure health, stability, and security of the ServiceNow ecosystem across production and non-production environments. You will own access controls, upgrades, and configuration while collaborating with cross-functional teams to minimize disruption and technical debt.

You will lead audits, maintain documentation, and stay current with best practices, including Now Assist/AI features, to continuously improve platform

Qualifications

• Bachelor's degree with 4+ years of experience, or higher degrees with progressive experience.
• Minimum of 3 years hands-on ServiceNow platform administration, configuration, development, or platform management.
• Experience developing and configuring solutions on the ServiceNow platform (JavaScript, HTML, CSS).
• Experience managing ServiceNow platform upgrades, patches, and release cycles; troubleshooting complex configurations.

Responsibilities

• Manage day-to-day administration of the ServiceNow platform – user and group management, roles, ACLs, and access controls across prod and non-prod environments.
• Lead planning and execution of platform upgrades, patches, cloning, and release validation with Release Manager and Product Owners.
• Monitor platform health and performance in real time; diagnose, troubleshoot, and resolve incidents; escalate as needed.
• Conduct regular system audits to ensure compliance with Pfizer standards and policies; maintain accurate documentation of configurations and runbooks.
• Stay current with ServiceNow best practices and assess new platform capabilities including Now Assist/AI features.
• Support evaluation and rollout of new platform capabilities across the Center of Excellence.

Education

Bachelor's degree

Master's degree

PhD

Associate's degree

High school diploma

ServiceNow CSA certification

CAD certification

Tools

ServiceNow

JavaScript

HTML

CSS

Job description

Pfizer is seeking a hands-on Manager, ServiceNow Platform Administrator to ensure health, stability, and security of the ServiceNow ecosystem across production and non-production environments. You will own access controls, upgrades, and configuration while collaborating with cross-functional teams to minimize disruption and technical debt.

You will lead audits, maintain documentation, and stay current with best practices, including Now Assist/AI features, to continuously improve platform