ServiceNow Enterprise Apps Manager - Hybrid Leader

Genpact Ltd.; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Genpact Ltd. is seeking a Manager for Enterprise Application - ServiceNow to lead a team of developers and admins hybrid in New York. You will implement best practices, oversee integration across modules, and ensure platform stability, performance, and security.

You will collaborate with cross-functional teams, drive requirements, and provide user training on ServiceNow functionality while staying current with industry trends and certifications.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• ITIL Foundation certification and ServiceNow certifications preferred.
• Strong knowledge of ServiceNow modules and governance.

Responsibilities

• Lead and manage a team of ServiceNow developers and admins.
• Develop and implement ServiceNow best practices and standards.
• Collaborate with cross-functional teams to gather requirements and design solutions.
• Oversee configuration, customization, and integration of ServiceNow modules.
• Ensure stability, performance, and security of the ServiceNow platform.
• Provide training and support to end users on ServiceNow functionality.

Skills

ServiceNow Discovery

Incident Management

ServiceNow Platform

Sales and Order Management

Education

Bachelor's - Computer Engineering

Bachelor's - Computer Science

Bachelor's - Information Technology

Masters - Software Engineering

Job description

Genpact Ltd. is seeking a Manager for Enterprise Application - ServiceNow to lead a team of developers and admins hybrid in New York. You will implement best practices, oversee integration across modules, and ensure platform stability, performance, and security.

You will collaborate with cross-functional teams, drive requirements, and provide user training on ServiceNow functionality while staying current with industry trends and certifications.