ServiceNow Enterprise Architect - AI-Driven Solutions

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Atlanta (GA); Híbrido; USD 80.000 - 100.000; Jornada completa

Descripción de la vacante

Genpact, a leading AI and digital transformation company, is seeking an Architect to design and implement ServiceNow solutions that align with business needs. You will guide development teams, configure integrations, and uphold best practices across the platform.

In this hybrid role based in the United States, you’ll collaborate with stakeholders, manage instances and upgrades, and stay ahead of ServiceNow trends to deliver scalable, high-impact solutions for enterprise clients.

Formación

• Bachelor's or higher in a technical field (engineering/IT).
• Experience designing and implementing ServiceNow solutions.
• Strong leadership and stakeholder collaboration.

Responsabilidades

• Design and architect ServiceNow solutions that align with business requirements.
• Develop and implement custom applications, integrations, and configurations in ServiceNow.
• Provide technical leadership and guidance to development teams in ServiceNow best practices.
• Manage and maintain ServiceNow instances, including upgrades, patches, and performance tuning.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Stay updated with latest trends and developments in ServiceNow platform.

Conocimientos

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Risk Management

ServiceNow Platform

Storytelling

Educación

Bachelor's degree in Computer Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Master's degree in Software Engineering

Herramientas

ServiceNow

Descripción del empleo

Genpact, a leading AI and digital transformation company, is seeking an Architect to design and implement ServiceNow solutions that align with business needs. You will guide development teams, configure integrations, and uphold best practices across the platform.

In this hybrid role based in the United States, you’ll collaborate with stakeholders, manage instances and upgrades, and stay ahead of ServiceNow trends to deliver scalable, high-impact solutions for enterprise clients.