ServiceNow Enterprise Lead - Hybrid, AI-Driven Innovation

Genpact Ltd.; New York (NY); Híbrido; USD 80.000 - 100.000; Tempo integral

Resumo da vaga

Genpact Ltd. is hiring a Manager for Enterprise Application focusing on ServiceNow. The role leads a team of developers/administrators, defines best practices, and collaborates with cross-functional teams to design scalable, secure ServiceNow solutions.

Hybrid work arrangement within the United States, with emphasis on stability, performance, and ongoing training. The position demands staying current with ServiceNow trends and delivering high-quality enterprise solutions.

Qualificações

• Lead and manage a team of ServiceNow developers and administrators.
• Develop and implement ServiceNow best practices and standards.
• Collaborate with cross-functional teams to gather requirements and design solutions.
• Oversee the configuration, customization, and integration of ServiceNow modules.
• Ensure the stability, performance, and security of the ServiceNow platform.
• Provide training and support to end users on ServiceNow functionality.
• Stay current on industry trends and best practices related to ServiceNow implementation and management.

Responsabilidades

• Lead and manage a team of ServiceNow developers and administrators.
• Develop and implement ServiceNow best practices and standards.
• Collaborate with cross-functional teams to gather requirements and design solutions.
• Oversee the configuration, customization, and integration of ServiceNow modules.
• Ensure the stability, performance, and security of the ServiceNow platform.
• Provide training and support to end users on ServiceNow functionality.
• Stay current on industry trends and best practices related to ServiceNow implementation and management.

Conhecimentos

ServiceNow Discovery

ServiceNow Incident Management

ServiceNow Platform

ServiceNow Sales and Order Management

Formação

Bachelor's degree in Computer Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Master's degree in Software Engineering

Descrição da vaga

Genpact Ltd. is hiring a Manager for Enterprise Application focusing on ServiceNow. The role leads a team of developers/administrators, defines best practices, and collaborates with cross-functional teams to design scalable, secure ServiceNow solutions.

Hybrid work arrangement within the United States, with emphasis on stability, performance, and ongoing training. The position demands staying current with ServiceNow trends and delivering high-quality enterprise solutions.