Manager - Enterprise Application ServiceNow N 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Genpact, a leader in AI and digital transformation, seeks a Manager for Enterprise Application with ServiceNow expertise in the United States. You will lead a team of developers and administrators, drive best practices, and collaborate with cross-functional teams to deliver scalable ServiceNow solutions.

The role emphasizes maintaining platform stability, performance, and security, while training end users and staying current with industry trends. Hybrid work arrangements are available in the US.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science or Information Technology.
• Master's degree in Software Engineering is a plus.
• ITIL or ServiceNow certifications are beneficial.

Responsibilities

• Lead and manage a team of ServiceNow developers and admins.
• Develop and implement ServiceNow best practices and standards.
• Collaborate with cross-functional teams to design solutions.
• Oversee configuration, customization, and integration of ServiceNow modules.
• Ensure stability, performance, and security of the ServiceNow platform.
• Provide training and end-user support on ServiceNow functionality.
• Stay current on industry trends and best practices for ServiceNow implementations.

Tools

ServiceNow Platform

ServiceNow Discovery

ServiceNow Incident Management

ServiceNow Sales and Order Management

Job description

Manager - Enterprise Application - ServiceNow N

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Lead and manage a team of ServiceNow developers and administrators;
• Develop and implement ServiceNow best practices and standards;
• Collaborate with cross-functional teams to gather requirements and design solutions;
• Oversee the configuration, customization, and integration of ServiceNow modules;
• Ensure the stability, performance, and security of the ServiceNow platform;
• Provide training and support to end users on ServiceNow functionality;
• Stay current on industry trends and best practices related to ServiceNow implementation and management.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering

Certifications

• ITIL Foundation - AxelosAxelos
• ITIL V3 Foundation - AxelosAxelos
• ServiceNow Certified Application Developer - ServiceNowServiceNow
• ServiceNow Certified System Administrator (CSA) - UdemyUdemy
• Set of certifications from IT Infrastructure Library (ITIL) - EXINEXIN

Required Skills

• ServiceNow Discovery
• ServiceNow Incident Management
• ServiceNow Platform
• ServiceNow Sales and Order Management

Language

• English

Language Proficiency

• Advanced - C1

Additional Job Location

Additional Job Location -

Job Type

• Regular

Master Skill List

• Enterprise Application ServiceNow N

Remote Type

• Hybrid

Work Shift

• Day Job (United States of America)

The approximate annual base compensation range for this position is: 80,000 to 100,000 USD

"Los Angeles California-based candidates are not eligible for this role"

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.