ServiceNow Engineer — ITSM, Integrations & Automation

Cubit Capital; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision

401(k) with company match

Stock Options

Paid Time Off

Parental Leave

Life and Disability Insurance

Free Lunch

Unlimited Snacks

Job summary

Saronic Technologies in Austin, TX is seeking a ServiceNow Developer to lead enterprise platform development and administration. You will implement business rules, scripts, UI policies, and ACLs while building Flow Designer workflows to automate IT and business processes.

Responsibilities include managing Change and CMDB modules, integrations via REST/SOAP, and governance of assets and discovery. The role requires strong ITIL knowledge, independence, and clear communication with stakeholders.

Qualifications

• 3+ years of hands-on ServiceNow development and administration experience.
• Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow.
• Experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog.
• Experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping.
• Experience configuring Hardware Asset Management or IT Asset Management modules.
• Experience building automations using Flow Designer or Workflow Editor.
• Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns.
• Strong understanding of ITIL processes and how they map to ServiceNow functionality.
• Ability to work independently and communicate with technical and non-technical stakeholders.

Responsibilities

• Serve as the primary developer and administrator for the ServiceNow platform across the enterprise environment.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes.
• Administer Update Sets and manage change promotion across Dev, Test, and Production environments.
• Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools.
• Build and maintain REST/SOAP integrations with internal systems and third-party tools.
• Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies.
• Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation.
• Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting.
• Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility.
• Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities.
• Continuously improve the end-user experience through portal customization and feedback-driven iteration.
• Enforce Access Control Lists (ACLs) and RBAC to protect sensitive data.
• Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions.
• Document technical designs, integration architecture, and operational runbooks.
• Provide Tier 3 support and serve as the escalation point for platform-related incidents.

Skills

ServiceNow

JavaScript

Glide APIs

ITSM

ITOM

CMDB

Service Mapping

REST/SOAP

Flow Designer

RBAC/ACL

Tools

Workflow Editor

Discovery

MID Server

Update Sets

IntegrationHub

Job description

Saronic Technologies in Austin, TX is seeking a ServiceNow Developer to lead enterprise platform development and administration. You will implement business rules, scripts, UI policies, and ACLs while building Flow Designer workflows to automate IT and business processes.

Responsibilities include managing Change and CMDB modules, integrations via REST/SOAP, and governance of assets and discovery. The role requires strong ITIL knowledge, independence, and clear communication with stakeholders.