ServiceNow Engineer - ITSM, CSM & FSM Solutions

Carvana

Tempe, Northern (AZ, KY)

Hybrid

USD 110,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Student loan payments

Vehicle discounts

Benefits for your pets

Wellness program

Job summary

Carvana is seeking a ServiceNow Engineer to design, develop and manage advanced ServiceNow solutions that optimize IT and business processes. You will work with cross-functional partners to implement workflows, automation, and integrations that deliver measurable value while aligning with security and compliance standards.

The role focuses on ITSM, CSM, ITOM, and HAM, with opportunities to grow in a fast-moving, technology-driven company in Tempe.

Qualifications

3+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM

Responsibilities

Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM and HAM
Configure and enhance core ITSM processes – incident, change, problem, and request management
Design and implement CSM solutions including case management and omni-channel intake
Design and build Field Service Management solutions including work orders and scheduling
Build and maintain Service Catalog content and UI policies
Develop self-service experiences on Service Portal and Employee Center
Automate processes with Flow Designer and Integration Hub
Develop custom scoped applications on Now Platform
Deliver ITOM capabilities including Discovery and CMDB health
Translate business needs into ITIL-aligned designs
Own release management across instances and upgrades