IT Service Desk Associate — Fast, Friendly Tech Support

Carvana; Tempe (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Vehicle discounts

Pet benefits

Wellness program

Career development

Job summary

Carvana is seeking a Service Desk support professional to provide frontline IT assistance to internal users. You will handle calls, emails, chats, and in-person requests with a focus on quick resolution and clear communication.

Ideal candidates will have 1–2 years in a tech call center, strong Windows/Office knowledge, and experience with common collaboration tools. This is a 100% on-site role in Tempe, with full-time hours and comprehensive benefits.

Qualifications

• Must be able to read, write, speak, and understand English.
• 1–2 years of experience in a technical call center environment.
• Functional knowledge of Windows and Office; knowledge of Google Workspace is a plus.

Responsibilities

• Deliver exceptional customer service to internal customers.
• Serve as the first line of IT support for calls and IT tickets.
• Communicate with customers via email, phone, chat, and in-person.
• Prioritize and multitask to manage multiple requests.
• Access support tools and coordinate with additional staff while providing prompt, professional communication.
• Review incoming ServiceDesk tickets to diagnose problems and log incidents.
• Evaluate situations to decide quick resolutions vs escalation.
• Communicate effectively with team and stakeholders.

Skills

Customer service

IT support

Multitasking

Communication

Remote collaboration

Education

High School diploma or equivalent

Tools

G Suites

Okta

Slack

Zoom

Confluence

ServiceNow

Jira

Job description

Carvana is seeking a Service Desk support professional to provide frontline IT assistance to internal users. You will handle calls, emails, chats, and in-person requests with a focus on quick resolution and clear communication.

Ideal candidates will have 1–2 years in a tech call center, strong Windows/Office knowledge, and experience with common collaboration tools. This is a 100% on-site role in Tempe, with full-time hours and comprehensive benefits.