Junior ServiceNow ITSM Engineer | Configure, Automate, Optimize

Atos; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Atos in Phoenix, AZ, is seeking a Junior Technical Consultant to support ServiceNow ITSM administration, configuration, and improvements, aligning with best practices.

You will assist with workflows, catalogs, data imports, and integrations while collaborating with cross-functional teams to translate business needs into reliable configurations. A STEM degree and 2+ years of hands-on ServiceNow experience are required.

Qualifications

• Hands-on design, development, and deployment on the ServiceNow platform for 2+ years.
• Working knowledge of ITIL processes, metrics, and KPIs.
• Experience with LDAP, VPN, SSL infrastructure.
• Ability to produce clear and structured documentation at technical and customer-facing levels.
• Strong collaboration skills with the ability to work effectively as part of a team.

Responsibilities

• Support the administration and maintenance of the ServiceNow platform (users, roles, groups, ACLs, and basic system configuration).
• Assist in configuring workflows, business rules, UI policies, client scripts, and data policies.
• Support Service Catalog configuration, including catalog items, record producers, and approvals.
• Develop integrations using REST/SOAP under supervision.
• Support upgrades, patch validation, and release-related activities.
• Contribute technical documentation, configuration guides, and knowledge articles.
• Collaborate with functional and technical teams to translate business requirements into system configurations.
• Follow ServiceNow best practices to ensure scalable, secure, and upgrade-safe solutions.

Skills

ITIL processes knowledge

Documentation skills

Team collaboration

Problem solving

Education

Bachelor's or Master's in CS/MIS/Engineering

Tools

ServiceNow ITSM

Flow Designer

REST/SOAP

Data Sources

Transform Maps

LDAP

VPN

SSL

Job description

Atos in Phoenix, AZ, is seeking a Junior Technical Consultant to support ServiceNow ITSM administration, configuration, and improvements, aligning with best practices.

You will assist with workflows, catalogs, data imports, and integrations while collaborating with cross-functional teams to translate business needs into reliable configurations. A STEM degree and 2+ years of hands-on ServiceNow experience are required.