ServiceNow Engineer

Venatore Llc; United States; Hybrid; USD 110,000 - 155,000; Full time

Benefits offered by this job

PTO & Holidays

401k with company matching

Medical, dental & vision insurance

Paid parental leave

Paid military leave

Job summary

Venatre is seeking a skilled ServiceNow Engineer to support the USCENTCOM CITS Program in Tampa, FL. The role focuses on configuring, implementing, enhancing, and sustaining the ServiceNow SPM module within a complex enterprise environment.

The ideal candidate combines ServiceNow development expertise with strong engineering judgment, and will work onsite four days a week with one day remote. Active Secret clearance and US citizenship are required.

Qualifications

• Bachelor's degree or equivalent experience in CS/IT or related field.
• Minimum 2 years hands-on ServiceNow engineering, configuration, development and implementation.
• Experience with SPM/PPM capabilities including Demand, Project, Resource, and Investment Funding.
• Strong JavaScript knowledge and ServiceNow development tools.
• Ability to design and maintain dashboards and reports for portfolio visibility.

Responsibilities

• Configure, implement, enhance, and sustain ServiceNow SPM module.
• Develop workflows, business rules, UI policies, client scripts, and reporting.
• Integrate SPM with ITSM, CMDB, and ITOM using REST and SOAP.
• Support patching, upgrades, and version migrations; troubleshoot platform issues.
• Create KPIs and dashboards to improve portfolio visibility and decision making.

Skills

ServiceNow development

JavaScript

Glide API

REST & SOAP integrations

Problem solving

Communication

Team collaboration

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow

REST

SOAP

ITSM

CMDB

ITOM

Job description

About Us

Venatre is a mission driven government contractor based in Tampa FL supporting federal and civilian agencies with secure cutting edge technology cybersecurity and mission support services Our teams are trusted in demanding environments because we integrate with client missions combining technical depth operational precision and innovative thinking to deliver meaningful results where they matter most

About the Job

Venatre is seeking a skilled ServiceNow Engineer to support the USCENTCOM Information Technology Services CITS Program in support of USCENTCOM J6 in Tampa FL This mid level technical position is responsible for configuring implementing enhancing and sustaining the ServiceNow SPM module within a complex enterprise environment The ServiceNow Engineer will provide hands on engineering support across Demand Project Resource and Financial Management capabilities enabling improved portfolio visibility resource allocation and mission critical decision making The ideal candidate will combine strong ServiceNow development expertise with sound engineering judgment emphasizing out of box functionality and sustainable configurations to minimize technical debt and long term maintenance requirements This position is based in Tampa FL with an onsite work arrangement and the potential for a hybrid schedule consisting of four days onsite and one day remote

Responsibilities

ServiceNow SPM Configuration & Development Configure implement enhance and sustain ServiceNow Strategic Portfolio Management SPM capabilities including Demand Management Project Management Resource Management and FinancialBudget ManagementServe as the primary hands on technical resource for the SPM module collaborating with Business Analysts and program stakeholders to translate functional requirements into scalable platform solutionsDevelop configure and maintain workflows business rules client scripts UI policies UI actions forms tables and reporting capabilitiesEvaluate existing and proposed SPM customizations against native ServiceNow functionality prioritizing out of box solutions to reduce technical debt upgrade risks and maintenance complexitySupport SPM capabilities related to Investment Funding Strategic Planning Workspace SPW and Goal FrameworkPlatform Integration & Engineering Develop implement and maintain integrations between SPM and other ServiceNow modules including ITSM CMDB and ITOM using REST and SOAP technologiesCollaborate with the broader ServiceNow engineering team to ensure SPM configurations align with enterprise platform standards security requirements and development best practicesSupport platform patching upgrades and version migrations including pre upgrade testing and post upgrade validation of SPM functionalityAssist in troubleshooting platform infrastructure issues involving performance connectivity and instance health in coordination with engineering and infrastructure teamsReporting & Portfolio Management Support Design develop and maintain dashboards key performance indicators KPIs and reports that improve portfolio visibility and support informed decision makingSupport portfolio planning demand intake resource allocation project tracking and financial management processesPartner with functional stakeholders to refine SPM workflows and reporting capabilities based on evolving operational and mission requirementsTechnical Support & Documentation Troubleshoot and resolve application level SPM issues to maintain platform reliability and operational effectivenessImplement and maintain appropriate security controls within the SPM environmentDevelop and maintain technical documentation covering configurations integrations workflows and system enhancementsIdentify opportunities to improve platform performance maintainability and user experience through disciplined engineering practicesCommunicate technical solutions risks and recommendations effectively to technical teams and functional stakeholders

Required Qualifications

Bachelors degree in Computer Science Information Technology or a related field; equivalent professional experience may be considered46 years of hands on experience in ServiceNow engineering configuration development and implementationMinimum of 2 years of direct hands on experience with ServiceNow Strategic Portfolio Management SPM or Project Portfolio Management PPMDemonstrated experience supporting SPM in a complex enterprise environment including demand intake project management resource management and portfolio reportingHands on experience with ServiceNow SPMPPM capabilities including Demand Management Project Management Resource Management Investment Funding Strategic Planning Workspace SPW and Goal FrameworkWorking proficiency in JavaScript Glide API and core ServiceNow development toolsExperience configuring and maintaining business rules client scripts UI policies UI actions workflows forms and tablesExperience developing and supporting integrations using REST and SOAPAbility to develop and maintain dashboards KPIs and reports supporting portfolio and resource visibilityWorking knowledge of ServiceNow ITSM capabilities including Incident Problem Change and Request ManagementDemonstrated ability to evaluate customization requirements and prioritize native ServiceNow functionality when appropriateWorking knowledge of ServiceNow server infrastructure including experience supporting patching upgrades and version migrationsAbility to troubleshoot platform performance connectivity and instance health issues in collaboration with infrastructure and engineering teamsStrong analytical troubleshooting and problem solving skills with exceptional attention to detailExcellent written and verbal communication skills with the ability to convey technical concepts to diverse audiencesStrong interpersonal and collaboration skills with the ability to work effectively across technical and functional teamsDemonstrated initiative professionalism adaptability and a customer focused approachAbility to manage competing priorities work independently and perform effectively in a fast paced mission focused environmentActive Secret security clearance with eligibility for TSSCIUS citizenship required

Preferred Qualifications

Experience with Agile and Scaled Agile Framework SAFe delivery methodologiesExperience using ServiceNow Agile Development capabilities within SPMExperience with additional ServiceNow modules including ITSM CMDB ITOM or Service CatalogServiceNow certifications includingCertified System Administrator CSACertified Implementation Specialist SPMPPMCertified Application Developer CADFamiliarity with Department of Defense DoD security requirements and mission support environmentsFamiliarity with USCENTCOMJ6 mission systems operational requirements and enterprise IT environments

Benefits

Venatre offers a competitive benefits package designed to support the well being of our employees including Paid Time Off PTO10 Federal Holidays401k with company matchingMedical dental and vision insurancePaid parental leavePaid military leave

Venatre is a woman owned small business and an equal opportunity employer We consider qualified applicants without regard to disability or protected veteran status