ServiceNow SME (TS)

RedSky; Tampa (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

RedSky is seeking a highly skilled ServiceNow Systems Engineer to support development, testing, and production of ServiceNow environments. The role is based in Tampa, FL, with enterprise-level ServiceNow delivery for a federal customer.

Responsibilities include system maintenance, integrations, ITOM/ITAM support, and dashboard development. Requires 3–5 years as a ServiceNow engineer, strong scripting, and DoD/ITIL certifications.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum 5 years of relevant professional experience.
• 3–5 years of specific experience as a ServiceNow Systems Engineer.
• ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer.
• ITIL v4 Foundation Certification and DoD 8140/8570 compliance.

Responsibilities

• Perform ServiceNow maintenance, workflow development, bug fixes, enhancements, upgrades, and technical implementation.
• Implement solutions in a Linux environment and manage ServiceNow integrations with external systems.
• Support IT Operations Management (ITOM) and IT Asset Management (ITAM) applications, including discovery, asset management, service mapping, and event management.
• Develop dashboards, KPIs, and reports to provide visibility into IT portfolio and service performance.
• Apply ITIL, Agile, and PMBOK frameworks in enterprise IT service delivery.
• Maintain strong customer relationships and support lifecycle management of IT hardware across the enterprise.
• Provide end user support and training on ServiceNow modules and best practices.

Skills

JavaScript

HTML

CSS

ServiceNow scripting

RESTful APIs

AngularJS

Jelly scripts

Incident management

Problem management

Change management

Knowledge management

Best-practice engineering methods

Education

Bachelor’s degree in Computer Science / Information Systems

ServiceNow Certified System Administrator

ServiceNow Certified System Engineer

ITIL v4 Foundation Certification

DoD 8140 or 8570 certification

Tools

MariaDB

Job description

RedSky is seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for a large, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer.

Key Duties and Responsibilities

• Perform ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and technical implementation.
• Implement solutions in a Linux environment and manage ServiceNow integrations with external systems.
• Support IT Operations Management (ITOM) and IT Asset Management (ITAM) applications, including discovery, asset management, service mapping, and event management.
• Monitor and maintain system stability, analyze and address potential risks to prevent service interruptions.
• Implement, optimize, and maintain relational databases such as MariaDB.
• Configure and maintain ServiceNow Strategic Portfolio Management (SPM) modules, delivering expertise in Agile development, project, portfolio, demand, and resource management.
• Develop dashboards, KPIs, and reports to provide visibility into IT portfolio and service performance.
• Collaborate with the Continual Service Improvement (CSI) lead to evaluate new initiatives and implement advanced ITSM processes.
• Apply best practices from ITIL, Agile, and PMBOK frameworks in enterprise IT service delivery.
• Maintain strong customer relationships and support lifecycle management of IT hardware across the enterprise.
• Provide end user support and training on ServiceNow modules and best practices.
• Configure ServiceNow application fields, forms, views, notifications, roles, and access controls.
• Modify and customize core applications, such as Incident, Problem, Change, Requests, and Service Catalog.
• Offer consistent, regular attendance and perform related duties as assigned.

Desired Qualifications

• ServiceNow ITSM Implementer certification (preferred)
• Experience with JavaScript, HTML, and CSS
• Knowledge of incident, problem, change, request, and knowledge management
• Hands-on experience with ServiceNow scripting (HTML, CSS, Angular JS, Jelly scripts, RESTful APIs)
• Skilled in best-practice engineering methods

Required Education and Certifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Minimum 5 years of relevant professional experience
• 3–5 years of specific experience as a ServiceNow Systems Engineer
• ServiceNow Certified System Administrator and/or ServiceNow Certified System Engineer
• ITIL v4 Foundation Certification
• Applicable DoD 8140 or DoD 8570 certification

Security Clearance Requirement

• Must possess an active Secret security clearance (TS/SCI eligibility preferred).

Travel Requirement

• Up to 10% travel annually, including support for OCONUS (Outside Continental U.S.) locations as required.