ServiceNow Engineer - Strategic Portfolio Management (SPM)
General Dynamics Information Technology, Inc.
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Job summary
General Dynamics Information Technology, Inc. seeks a ServiceNow Engineer - SPM to configure, implement, and sustain the SPM module within a complex enterprise ServiceNow environment in Tampa, FL. You will lead technical work on Demand, Project, Resource, and Financial Management and integrate with ITSM/CMDB.
You’ll collaborate with analysts and program stakeholders to meet portfolio goals. The role emphasizes native configuration over heavy customization to minimize technical debt while
Qualifications
- 5-8 years of hands-on ServiceNow engineering, configuration, and implementation experience
- 2+ years of direct, hands-on experience with the ServiceNow Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM) module
- Experience supporting SPM in a complex enterprise environment, including demand intake, project/resource management, and portfolio reporting
Responsibilities
- Configure, implement, enhance, and sustain the ServiceNow Strategic Portfolio Management (SPM) module, including Demand, Project, Resource, and Financial/Budget Management capabilities
- Serve as the primary hands-on technical resource for SPM, working closely with Business Analysts and program stakeholders to translate portfolio and project management requirements into platform capabilities
- Evaluate existing SPM customizations against out-of-box ServiceNow functionality, favoring native configuration to reduce technical debt and upgrade risk
- Develop and support workflows, business rules, client scripts, UI policies, forms, and reporting within the SPM application suite
- Build and maintain integrations between SPM and other ServiceNow modules (ITSM, CMDB/ITOM) using REST and SOAP
- Coordinate with the ServiceNow engineering team on platform-wide standards, ensuring SPM work aligns with broader engineering and customization discipline
- Develop and maintain dashboards, KPIs, and reports to support portfolio visibility, resource allocation, and program decision-making
- Support patching, upgrades, and version migrations of ServiceNow infrastructure, including pre-upgrade testing and post-upgrade validation of SPM and related capabilities
- Assist with troubleshooting of underlying platform infrastructure issues - performance, connectivity, and instance health - in coordination with the broader ServiceNow engineering and infrastructure teams
- Troubleshoot application-level SPM issues, maintain security controls, and produce technical documentation for the module
Skills
Education
Tools
Job description
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Top Secret/SCI
Public Trust/Other Required:
None
Job Family:
Software Engineering
Job Qualifications:
Skills:
Portfolio Strategic Planning, ServiceNow IT Service Management (ITSM), ServiceNow Platform, Service Portfolio Management
Certifications:
None
Experience:
8 + years of related experience
US Citizenship Required:
Yes
Job Description:
Seize your opportunity to make a personal impact as a ServiceNow Engineer - Strategic Portfolio Management (SPM) supporting the USCENTCOM Information Technology Services (CITS) Program in support of the USCENTCOM J6 in Tampa, FL. At GDIT, people are our differentiators. As a ServiceNow Engineer - SPM , you will help ensure today is safe and tomorrow is smarter.
The ServiceNow Engineer - SPM is a mid-level technical role responsible for the configuration, implementation, enhancement, and sustainment of the Strategic Portfolio Management (SPM) module within a complex enterprise ServiceNow environment. This role requires hands-on experience with SPM/PPM capabilities - including Demand, Project, Resource, and Financial Management - along with solid working knowledge of core ServiceNow platform development. The ideal candidate will bring practical technical skill, sound judgment, and the ability to deliver secure, scalable, and maintainable SPM capabilities that support portfolio visibility and mission decision-making.
This position requires an engineer who is directly involved in day-to-day technical execution of the SPM module - building and refining workflows, forms, and reporting - while coordinating with the broader ServiceNow engineering team on platform standards and integration points.
A core focus of this role is disciplined engineering judgment around customization. The candidate will be expected to evaluate existing and proposed SPM customizations against out-of-box ServiceNow functionality, favoring native configuration where feasible to reduce technical debt and long-term operations and maintenance burden.
- Configure, implement, enhance, and sustain the ServiceNow Strategic Portfolio Management (SPM) module, including Demand, Project, Resource, and Financial/Budget Management capabilities
- Serve as the primary hands-on technical resource for SPM, working closely with Business Analysts and program stakeholders to translate portfolio and project management requirements into platform capabilities
- Evaluate existing SPM customizations against out-of-box ServiceNow functionality, favoring native configuration to reduce technical debt and upgrade risk
- Develop and support workflows, business rules, client scripts, UI policies, forms, and reporting within the SPM application suite
- Build and maintain integrations between SPM and other ServiceNow modules (ITSM, CMDB/ITOM) using REST and SOAP
- Coordinate with the ServiceNow engineering team on platform-wide standards, ensuring SPM work aligns with broader engineering and customization discipline
- Develop and maintain dashboards, KPIs, and reports to support portfolio visibility, resource allocation, and program decision-making
- Support patching, upgrades, and version migrations of ServiceNow infrastructure, including pre-upgrade testing and post-upgrade validation of SPM and related capabilities
- Assist with troubleshooting of underlying platform infrastructure issues - performance, connectivity, and instance health - in coordination with the broader ServiceNow engineering and infrastructure teams
- Troubleshoot application-level SPM issues, maintain security controls, and produce technical documentation for the module
Bachelor’s degree with focus in Computer Science, Information Technology, or a related field (equivalent experience considered).
- 5-8 years of hands-on ServiceNow engineering, configuration, and implementation experience
- 2+ years of direct, hands-on experience with the ServiceNow Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM) module
- Experience supporting SPM in a complex enterprise environment, including demand intake, project/resource management, and portfolio reporting
Hands-on experience with ServiceNow SPM/PPM: Demand Management, Project Management, Resource Management, Investment Funding, Strategic Planning Workspace (SPW), and Goal Framework
- Working proficiency in JavaScript, Glide API, and core ServiceNow development tools
- Experience configuring business rules, client scripts, UI policies, UI actions, workflows, forms, and tables
- Experience building and supporting integrations using REST and SOAP
- Ability to develop and maintain dashboards, KPIs, and reports to support portfolio and resource visibility
- Working knowledge of core ITSM capabilities (Incident, Problem, Change, Request) sufficient to coordinate SPM work with the broader platform
- Sound judgment in evaluating when SPM customization is warranted versus when native/out-of-box configuration should be used
- Working knowledge of ServiceNow server infrastructure, including experience supporting or assisting with patching, upgrades, and version migrations
- Ability to troubleshoot platform infrastructure issues (performance, connectivity, instance health) and coordinate resolution with infrastructure/engineering teams
- Strong verbal and written communication skills, including the ability to clearly communicate technical information to a variety of audiences
- Strong interpersonal and collaboration skills with the ability to work effectively across technical and functional teams
- Demonstrated initiative, professionalism, and a customer-focused attitude
- Strong analytical, troubleshooting, and problem-solving skills with attention to detail
- Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment
- Experience with Agile/SAFe delivery methodologies and ServiceNow Agile Development within SPM
- Experience with additional ServiceNow modules such as ITSM, CMDB, or Service Catalog
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist - SPM/PPM, or Certified Application Developer (CAD)
- Familiarity with DoD security requirements and mission support environments
- Familiarity with USCENTCOM/J6 mission systems and requirements
Active Secret clearance; TS/SCI eligible
Onsite (Potential for Hybrid work schedule, 4-days onsite, 1-days remote)
US Citizenship
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
40
Less than 10%
Onsite
USA FL MacDill AFB
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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