ServiceNow Engineer - Strategic Portfolio Management (SPM)

General Dynamics Information Technology, Inc.; Tampa (FL); Sur place; USD 136 000 - 184 000; Plein temps

Résumé du poste

General Dynamics Information Technology, Inc. (GDIT) is seeking a ServiceNow Engineer - SPM in Tampa, FL.

The role focuses on configuring, implementing, and sustaining the SPM module within a large ServiceNow environment to support portfolio visibility and program decision‑making. The candidate will build workflows, reports, and integrations, coordinate with ServiceNow teams, and ensure secure, scalable configurations while reducing technical debt.

Qualifications

• 5+ years of hands‑on ServiceNow engineering, configuration, and implementation experience.
• 2+ years of direct, hands‑on experience with the ServiceNow SPM/PPM module.
• Experience in complex enterprise environments with demand, project/resource management, and portfolio reporting.

Responsabilités

• Configure, implement, enhance, and sustain the SPM module including Demand, Project, Resource, and Financial management.
• Develop and maintain dashboards, KPIs, and reports for portfolio visibility and decision‑making.
• Build and maintain integrations between SPM and ITSM/CMDB/ITOM using REST and SOAP.
• Coordinate with engineering teams on standards and integration points.
• Support patching, upgrades, and migrations of ServiceNow infrastructure.

Connaissances

Portfolio Strategic Planning

ServiceNow ITSM

ServiceNow Platform

Service Portfolio Management

Formation

Bachelor's degree in Computer Science / IT

Description du poste

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Software Engineering Job Qualifications: Skills: Portfolio Strategic Planning, ServiceNow IT Service Management (ITSM), ServiceNow Platform, Service Portfolio Management Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes

Job Description

Meaningful Work and Personal Impact: Seize your opportunity to make a personal impact as a ServiceNow Engineer - Strategic Portfolio Management (SPM) supporting the USCENTCOM Information Technology Services (CITS) Program in support of the USCENTCOM J6 in Tampa, FL. At GDIT, people are our differentiators. As a ServiceNow Engineer - SPM, you will help ensure today is safe and tomorrow is smarter. The ServiceNow Engineer - SPM is a mid-level technical role responsible for the configuration, implementation, enhancement, and sustainment of the Strategic Portfolio Management (SPM) module within a complex enterprise ServiceNow environment. This role requires hands‑on experience with SPM/PPM capabilities - including Demand, Project, Resource, and Financial Management - along with solid working knowledge of core ServiceNow platform development. The ideal candidate will bring practical technical skill, sound judgment, and the ability to deliver secure, scalable, and maintainable SPM capabilities that support portfolio visibility and mission decision‑making. This position requires an engineer who is directly involved in day‑to‑day technical execution of the SPM module - building and refining workflows, forms, and reporting - while coordinating with the broader ServiceNow engineering team on platform standards and integration points. A core focus of this role is disciplined engineering judgment around customization. The candidate will be expected to evaluate existing and proposed SPM customizations against out‑of‑box ServiceNow functionality, favoring native configuration where feasible to reduce technical debt and long‑term operations and maintenance burden.

How a ServiceNow Engineer - SPM will Make an Impact

• Configure, implement, enhance, and sustain the ServiceNow Strategic Portfolio Management (SPM) module, including Demand, Project, Resource, and Financial/Budget Management capabilities
• Serve as the primary hands‑on technical resource for SPM, working closely with Business Analysts and program stakeholders to translate portfolio and project management requirements into platform capabilities
• Evaluate existing SPM customizations against out‑of‑box ServiceNow functionality, favoring native configuration to reduce technical debt and upgrade risk
• Develop and support workflows, business rules, client scripts, UI policies, forms, and reporting within the SPM application suite
• Build and maintain integrations between SPM and other ServiceNow modules (ITSM, CMDB/ITOM) using REST and SOAP
• Coordinate with the ServiceNow engineering team on platform‑wide standards, ensuring SPM work aligns with broader engineering and customization discipline
• Develop and maintain dashboards, KPIs, and reports to support portfolio visibility, resource allocation, and program decision‑making
• Support patching, upgrades, and version migrations of ServiceNow infrastructure, including pre‑upgrade testing and post‑upgrade validation of SPM and related capabilities
• Assist with troubleshooting of underlying platform infrastructure issues, performance, connectivity, and instance health, in coordination with the broader ServiceNow engineering and infrastructure teams
• Troubleshoot application‑level SPM issues, maintain security controls, and produce technical documentation for the module

What You’ll Need to Succeed

Education

• Bachelor's degree with focus in Computer Science, Information Technology, or a related field (equivalent experience considered).

Required Experience

• 5-8 years of hands‑on ServiceNow engineering, configuration, and implementation experience
• 2+ years of direct, hands‑on experience with the ServiceNow Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM) module
• Experience supporting SPM in a complex enterprise environment, including demand intake, project/resource management, and portfolio reporting

Required Technical Skills

• Hands‑on experience with ServiceNow SPM/PPM: Demand Management, Project Management, Resource Management, Investment Funding, Strategic Planning Workspace (SPW), and Goal Framework
• Working proficiency in JavaScript, Glide API, and core ServiceNow development tools
• Experience configuring business rules, client scripts, UI policies, UI actions, workflows, forms, and tables
• Experience building and supporting integrations using REST and SOAP
• Ability to develop and maintain dashboards, KPIs, and reports to support portfolio and resource visibility
• Working knowledge of core ITSM capabilities (Incident, Problem, Change, Request) sufficient to coordinate SPM work with the broader platform
• Sound judgment in evaluating when SPM customization is warranted versus when native/out‑of‑box configuration should be used
• Working knowledge of ServiceNow server infrastructure, including experience supporting or assisting with patching, upgrades, and version migrations
• Ability to troubleshoot platform infrastructure issues (performance, connectivity, instance health) and coordinate resolution with infrastructure/engineering teams

Required Skills and Abilities

• Strong verbal and written communication skills, including the ability to clearly communicate technical information to a variety of audiences
• Strong interpersonal and collaboration skills with the ability to work effectively across technical and functional teams
• Demonstrated initiative, professionalism, and a customer‑focused attitude
• Strong analytical, troubleshooting, and problem‑solving skills with attention to detail
• Ability to manage multiple priorities, work independently, and perform effectively in a fast‑paced environment

Preferred Skills

• Experience with Agile/SAFe delivery methodologies and ServiceNow Agile Development within SPM
• Experience with additional ServiceNow modules such as ITSM, CMDB, or Service Catalog ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist - SPM/PPM, or Certified Application Developer (CAD)
• Familiarity with DoD security requirements and mission support environments
• Familiarity with USCENTCOM/J6 mission systems and requirements

Security Clearance Level

Active Secret clearance; TS/SCI eligible

Location

Onsite (Potential for Hybrid work schedule, 4-days onsite, 1-days remote)

Citizenship Required

US Citizenship

The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity

Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.