Senior System Administrator

Attractivate Consulting Solutions; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Attractivate Consulting Solutions is seeking a hands-on ServiceNow System Administrator to own day-to-day configuration, maintenance, and optimization of the ServiceNow platform. You will ensure reliability, scale with business needs, and deliver value across ITSM, ITOM, and adjacent modules.

The role requires 3+ years of ServiceNow administration, CSA certification, and strong scripting and integration skills.

Qualifications

• 3+ years of hands-on ServiceNow administration experience.
• Configuring core ITSM modules: Incident, Change, Problem, CMDB.
• Scripting in ServiceNow: Business Rules, Script Includes, Client Scripts.
• Experience with REST/SOAP APIs or IntegrationHub for integrations.
• CSA certification is required.
• Strong communication and service-oriented mindset.

Responsibilities

• Administer and configure the ServiceNow platform including access controls.
• Build and maintain workflows, forms, rules, UI policies, and notifications.
• Support ITSM processes across Incident, Problem, Change, and Service Catalog.
• Manage upgrades, patches, and MID server administration.
• Collaborate with stakeholders to translate requirements into configurations.
• Troubleshoot issues and provide Tier 2/3 escalation support.
• Maintain documentation for configurations and integrations.

Skills

3+ years ServiceNow administration

ITSM module configuration

Scripting in ServiceNow

REST/SOAP integrations

CSA certification awareness

Effective communication

Education

ServiceNow Certified System Administrator (CSA)

Tools

REST API

SOAP API

IntegrationHub

Job description

We're looking for a hands‑on ServiceNow System Administrator to own the day‑to‑day configuration, maintenance, and optimization of our ServiceNow platform. You'll be the go‑to technical resource ensuring the platform runs reliably, scales with business needs, and delivers value across ITSM, ITOM, and adjacent modules.

What You'll Do

• Administer and configure the ServiceNow platform including user management, roles, groups, and access controls
• Build and maintain workflows, forms, business rules, UI policies, and notifications
• Support ITSM processes including Incident, Problem, Change, and Service Catalog
• Manage upgrades, patches, and platform health — including MID server administration
• Collaborate with stakeholders to gather requirements and translate them into platform configurations
• Troubleshoot issues and serve as Tier 2/3 escalation support for platform‑related problems
• Maintain documentation for configurations, processes, and integrations

What You Bring

• 3+ years of hands‑on ServiceNow administration experience
• Proficiency in configuring core ITSM modules (Incident, Change, Problem, CMDB)
• Familiarity with scripting in ServiceNow (Business Rules, Script Includes, Client Scripts)
• Experience with integrations via REST/SOAP APIs or IntegrationHub
• ServiceNow Certified System Administrator (CSA) required
• Strong communication skills and a service‑oriented mindset

Nice to Have

• Experience supporting MSP or multi‑client environments
• Exposure to SecOps, GRC, or HRSD modules
• Familiarity with CMMC or other compliance frameworks