Remote ServiceNow Engagement Lead

K&K Global Talent Solutions INC.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

K&K Global Talent Solutions INC. is seeking a seasoned Engagement Manager for a remote, full-time role with our USA client. The position focuses on building strong client relationships, overseeing project delivery, managing scope and finances, and ensuring satisfaction across stakeholders.

The candidate will coordinate across sales, marketing, and technical teams, drive RFI/RFP processes, and ensure long-term partnerships. A ServiceNow certification and deep IT/Banking experience are required.

Qualifications

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Exposure on ServiceNow.
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite–offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with client various COE Groups and Practice Teams to meet client requirements

Responsibilities

• Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships.
• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.
• Core responsibilities (Customer-Focused): Client Relationship Management, Project Oversight, Financial & Contract Management, Problem Resolution, Internal Coordination, Driving Opportunities

Skills

Client facing

Stakeholder management

Communication

Project oversight

Business development

Public Cloud

ServiceNow

Banking / FS / Insurance domain

Onsite-offshore delivery

IT security

Education

Bachelor's degree in Computer Science, Information Technology, or related field

ServiceNow certification

Tools

ServiceNow

Job description

K&K Global Talent Solutions INC. is seeking a seasoned Engagement Manager for a remote, full-time role with our USA client. The position focuses on building strong client relationships, overseeing project delivery, managing scope and finances, and ensuring satisfaction across stakeholders.

The candidate will coordinate across sales, marketing, and technical teams, drive RFI/RFP processes, and ensure long-term partnerships. A ServiceNow certification and deep IT/Banking experience are required.