ServiceNow Technical Architect

Synoptek; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Synoptek is seeking a ServiceNow Architect to deliver expert consulting and development for clients, aligning solutions with business goals.

You will lead multi-project efforts, provide mentoring, and conduct client training to maximize ServiceNow adoption. Strong leadership, PM experience, and deep knowledge of ITSM/ITOM/CMDB are essential.

Qualifications

• 7+ years of ServiceNow consulting experience.
• In-depth knowledge of ServiceNow ITSM, ITOM, CMDB, SPM, HRSD, or CSM.
• 4+ years of leadership or mentoring experience.
• 4+ years of customer-facing project management experience.

Responsibilities

• Provide expert ServiceNow consulting and development services to clients, ensuring high-quality deliverables.
• Stay up-to-date with ServiceNow product developments and certifications to advise clients on best practices.
• Demonstrate proficiency in Agile development methodologies on ServiceNow projects.
• Create comprehensive documentation for processes and workflows.
• Act as a key team member on projects, collaborating with cross-functional teams.
• Lead and manage multiple projects with planning, resources, and risk management.
• Conduct client training sessions to maximize platform adoption.
• Maintain outstanding communication with stakeholders to ensure alignment and outcomes.

Skills

ServiceNow

Agile

Project management

Leadership

Client communication

Education

Bachelor's degree

Master’s degree

Tools

ServiceNow Platform

Job description

ServiceNow Architect

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

Duties and Responsibilities

Provide expert ServiceNow consulting and development services to clients, ensuring high-quality deliverables and customer satisfaction

Stay up-to-date with the latest ServiceNow product developments, releases, and certifications to effectively advise clients on best practices and recommend suitable solutions.

Demonstrate proficiency in Agile development methodologies, applying them to ServiceNow projects for efficient and iterative delivery.

Create comprehensive documentation for processes and workflows, ensuring accuracy, clarity, and adherence to industry standards.

Act as a key team member on multiple projects, collaborating with cross-functional teams to meet project objectives and deliverables.

Lead and manage multiple projects, providing effective project management oversight, including planning, resource allocation, risk management, and timely delivery.

Conduct educational sessions for clients to increase their understanding and utilization of the ServiceNow platform, driving adoption and maximizing its value.

Maintain outstanding communication and collaboration with project stakeholders, including clients, management, and team members, to ensure alignment, transparency, and successful project outcomes

Deliver Training / Mentoring

This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Education

Bachelors degree in related field from an accredited college or university; Master’s degree preferred

In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa

Experience

Customarily has at least 7 years of ServiceNow consulting experience with in-depth knowledge of the ServiceNow Platform in one or more of the following: ITSM, ITOM, CMDB, SPM, HRSD, or CSM

Customarily has at least 4 years leadership and/or mentorship experience

Customarily has at least 4 years of customer facing project management experience