ServiceNow Developer - Long Term Project - Hybrid 3 days a week in Rockville, MD or Tysons, VA

GlobalPoint; Rockville (MD); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

GlobalPoint is seeking a ServiceNow Developer for a long-term hybrid role, requiring three days a week onsite in Rockville, MD or Tysons, VA. The role emphasizes strategic development, platform configuration, and analytics to deliver scalable, secure enterprise solutions.

The candidate will translate complex requirements into robust technical designs, build integrations, and support continuous improvements while ensuring system reliability and compliance with governance standards.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4+ years IT/software development, including 3+ years on ServiceNow development.
• Experience with IRM/GRC ServiceNow applications.
• Proven success delivering 2 large-scale projects end-to-end.
• Experience following iterative/agile SDLC practices.

Responsibilities

• Refine requirements withProduct Management and stakeholders to ensure clarity before development.
• Transform business requirements into robust ServiceNow technical specs.
• Build and customize ServiceNow with best practices for maintainability and upgrades.
• Develop AI features and integrations with enterprise systems.
• Design reports, dashboards, and data visualizations for stakeholders.
• Conduct comprehensive testing including ATF and regression testing.
• Coordinate migrations and changes in FINRA JIRA, update sets, or repos.
• Provide documentation and training for end-users and cross-functional teams.

Skills

JavaScript

REST API concepts

Agile SDLC

Communication

Education

Bachelor's degree in CS or equivalent

Tools

ServiceNow

Job description

Role: ServiceNow Developer

Duration: Long Term Project

Work Type & Location: Hybrid 3 days a week in Rockville, MD or Tysons, VA

NOTE: No sponsorship is available for this role and we require visa-independent candidates only.

Strategic Development & Design

Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development

Role: ServiceNow Developer

Duration: Long Term Project

Work Type & Location: Hybrid 3 days a week in Rockville, MD or Tysons, VA

NOTE: No sponsorship is available for this role and we require visa-independent candidates only.

Strategic Development & Design

Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development

Transform complex business requirements into robust technical specifications for software components and applications

Provide guidance considering maintainability, scalability, and compatibility with future upgrades

Platform Configuration & Development

Build and deploy AI features for both existing processes and potentially new tools

Configure and customize ServiceNow using best practices-balancing functionality with minimal complexity

Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements

Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync

Build integrations between ServiceNow and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs

Analytics & Reporting

Design and maintain reports, workspaces, dashboards, service portals, and data visualizations

Provide end users with actionable insights into platform performance and usage

Quality Assurance & Maintenance

Conduct comprehensive testing including peer reviews and regression testing

Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability

Participate in testing platform upgrades and patches to ensure business continuity

Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance

Manage change activities within FINRA's JIRA instance, including risk evaluation and approvals

Orchestrate migrations between instances using update sets or application repository functionality

Support & Continuous Improvement

Create and maintain documentation for system processes, configurations, and troubleshooting procedures

Provide training to end-users and stakeholders

Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with ServiceNow support when needed)

Proactively identify and implement process improvements and optimizations

Adapt effectively to changing priorities in an evolving environment

What You’ll Bring

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience
• 4+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development.
• Proven experience with IRM/GRC ServiceNow applications.
• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end.
• Practical experience following iterative and agile SDLC practices.

Hands-on Experience Implementing ServiceNow Integrations With Other Applications/platforms

• JavaScript proficiency and understanding of REST API concepts and integration patterns (hands-on API development experience helpful but not required).
• Willingness to learn other SaaS products and expand technical expertise.
• Familiarity with AI concepts and tools.
• Strong communication, collaboration, and problem-solving skills with a customer service orientation

Preferred Qualifications

• ServiceNow CSA (Certified System Administrator) or ServiceNow CAD (Certified Application Developer) certifications
• 8+ years of IT/software experience
• Hands-on API development experience
• Experience evaluating or implementing AI-powered features in enterprise applications
• Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage
• Experience with Agile collaboration tools (JIRA, Confluence, Miro)