ServiceNow Developer - ITSM & Portal Innovator

State-of-Missour; Jefferson City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Job summary

State of Missouri is seeking a ServiceNow Developer to design, build, and maintain ITSM workflows within the Portal Development Team. You will design and customize ServiceNow applications, mentor peers, and help scale knowledge across groups.

The role emphasizes collaboration, continuous improvement, and modernizing government digital services while delivering user-centered solutions on the ServiceNow platform.

Qualifications

• Experience designing, configuring, and customizing ServiceNow applications and workflows.
• Hands-on ServiceNow development experience in ITSM modules (Incident/Problem/Change/Request/Knowledge).
• Proficiency with HTML/CSS/JavaScript and related web technologies.
• Ability to mentor peers and establish best practices within a ServiceNow Center of Excellence.

Responsibilities

• Design, develop, and maintain ServiceNow applications, modules, and workflows for ITSM and enterprise needs.
• Provide daily administration and support for ServiceNow environments.
• Troubleshoot performance and integration issues; create dashboards and reports.
• Collaborate across teams and stakeholders to drive platform adoption and training.

Skills

ServiceNow

ITSM

HTML

CSS

PHP

JavaScript

UX/UI

Training/mentoring

Cross-functional collaboration

Tools

ServiceNow Studio

App Engine

Scoped Applications

Job description

State of Missouri is seeking a ServiceNow Developer to design, build, and maintain ITSM workflows within the Portal Development Team. You will design and customize ServiceNow applications, mentor peers, and help scale knowledge across groups.

The role emphasizes collaboration, continuous improvement, and modernizing government digital services while delivering user-centered solutions on the ServiceNow platform.