Applications Developer #116783

State-of-Missour; Jefferson City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Job summary

State of Missouri is seeking a ServiceNow Developer to design, build, and maintain ITSM workflows within the Portal Development Team. You will design and customize ServiceNow applications, mentor peers, and help scale knowledge across groups.

The role emphasizes collaboration, continuous improvement, and modernizing government digital services while delivering user-centered solutions on the ServiceNow platform.

Qualifications

• Experience designing, configuring, and customizing ServiceNow applications and workflows.
• Hands-on ServiceNow development experience in ITSM modules (Incident/Problem/Change/Request/Knowledge).
• Proficiency with HTML/CSS/JavaScript and related web technologies.
• Ability to mentor peers and establish best practices within a ServiceNow Center of Excellence.

Responsibilities

• Design, develop, and maintain ServiceNow applications, modules, and workflows for ITSM and enterprise needs.
• Provide daily administration and support for ServiceNow environments.
• Troubleshoot performance and integration issues; create dashboards and reports.
• Collaborate across teams and stakeholders to drive platform adoption and training.

Skills

ServiceNow

ITSM

HTML

CSS

PHP

JavaScript

UX/UI

Training/mentoring

Cross-functional collaboration

Tools

ServiceNow Studio

App Engine

Scoped Applications

Job description

Job Location:

• The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why you'll love this position:

The Office of Administration's Information Technology Services Division (OA-ITSD) is seeking a skilled and motivated ServiceNow Developer to join our Portal Development Team. This role plays a key part in our ITSM implementation and the ongoing evolution of citizen-facing digital services. We are looking for someone who thrives in a collaborative, agile environment and is excited to build scalable, user-centered solutions using the ServiceNow platform. If you are passionate about modernizing government services and enjoy solving complex problems with a team that values innovation and continuous improvement, we would love to hear from you.

• Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
• The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting the Portal Development Team.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

• Design, develop, and maintain ServiceNow applications, modules, and workflows to support ITSM and other enterprise service delivery needs.
• Promote platform adoption by mentoring peers, sharing best practices, and helping establish a ServiceNow Center of Excellence to scale knowledge and innovation across teams.
• Develop and maintain detailed specifications for projects built within ServiceNow.
• Provide day-to-day general support, administration, and maintenance of applications and workflows built in ServiceNow.
• Troubleshoot and resolve issues related to ServiceNow functionality, integrations, and performance.
• Create and maintain reports and dashboards.

• Proven ability to design, configure, and customize ServiceNow applications and workflows.
• Experience with ServiceNow Studio, App Engine, and Scoped Applications.
• Hands-on ServiceNow development experience, particularly in ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.
• Strong problem-solving and debugging skills.
• Experience with programming languages such as HTML, CSS, PHP, and JavaScript.
• Ability and Willingness to learn new things in a face paced environment.
• Comfortable with assisting other developers and providing training and support.
• Front facing UX/UI development experience preferred.
• Passion for strategic planning and process improvement.
• Effective communication and collaboration skills for working with cross-functional teams and stakeholders.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

This position is multi-allocated and may be filled at either the Associate Applications Developer or Applications Developer classification; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position please contact:

[e-mail]