Senior ServiceNow Developer - ITSM/CSM Specialist

SPS; New York (NY); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Medical, Dental, Vision

Job summary

SPS is seeking a highly skilled ServiceNow Developer with 7+ years of experience in design, development, and implementation, spanning ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development.

The role involves owning technical solutions, scripting in JavaScript, CSS, HTML, Angular, and REST/SOAP APIs, and delivering ITIL-aligned ITSM processes with a proven delivery track record.

Qualifications

• IT Degree or relevant tertiary education in Computer Science.
• ServiceNow CSM + ITSM + 1 other product (e.g., ITAM, ITOM).
• A Plus: additional ServiceNow certifications.

Responsibilities

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Practical experience in creating or modifying ITSM toolset components
• Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped Apps, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform maps
• The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module; provide administration, application development, maintenance, and technical support
• Communication & Documentation
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Skills

JavaScript

Angular

REST APIs

SOAP APIs

HTML

CSS

ITSM

ITIL

Experience in ITSM toolsets

Education

IT Degree or relevant CS degree

Tools

ServiceNow

Scoped Apps

Reports

Import Sets

Knowledge Management

Job description

SPS is seeking a highly skilled ServiceNow Developer with 7+ years of experience in design, development, and implementation, spanning ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development.

The role involves owning technical solutions, scripting in JavaScript, CSS, HTML, Angular, and REST/SOAP APIs, and delivering ITIL-aligned ITSM processes with a proven delivery track record.