ServiceNow Developer: ITSM, ITOM & Agile Expert

CACI International Inc; Bethesda (MD); On-site; USD 104,000 - 218,000; Full time

Benefits offered by this job

Flexible time off

Learning resources

Healthcare

Wellness programs

Financial benefits

Retirement plan

Family support

Continuing education

Time off benefits

Job summary

CACI International Inc is seeking a ServiceNow Developer to support the Luke Program, designing and maintaining the ITSM platform, workflows, and integrated modules. You will collaborate with Mission Partners to re-engineer processes and deliver actionable insights through reports and dashboards.

The role requires a TS/SCI with Polygraph clearance, a IT-related degree with significant experience in ServiceNow, and CSA certification. Strong collaboration in an Agile environment is essential.

Qualifications

• U.S. citizen with TS/SCI clearance with Polygraph.
• Bachelor’s degree in IT-related field with ≥6 years of related experience; or a Master’s with ≥4 years; an Associates with ≥8 years.
• Extensive backend JavaScript development experience in ServiceNow, including Glide.
• ServiceNow developer certification, preferably CSA.
• Strong understanding of ServiceNow and ITIL/workflow management.
• Excellent interpersonal and communication skills.
• Experience in Scrum/Agile development environments.

Responsibilities

• Develop, maintain, and enhance applications on the ServiceNow platform (ITSM, SPM/PPM, CMDB, ITOM/ITAM, CSM, HR Service Delivery, Change Management, etc.).
• Implement ITIL-based workflows for incidents, problems, changes, and service requests.
• Design data structures, relationships, and data modeling; build reports and dashboards for insights.
• Develop, test, code review, and contribute to CI/CD pipelines.
• Customize UI, workflows, and API; manage configurations across environments.
• Collaborate with other ServiceNow admins and Mission Partners.
• Coordinate with departments to achieve enterprise integration and successful rollouts.
• Create process documentation, testing plans, and work plans; participate in requirements reviews.

Skills

JavaScript backend development

ServiceNow knowledge

Excellent interpersonal skills

Team collaboration

Agile / Scrum experience

Education

Bachelor's degree in IT-related field

Master's degree in IT-related field

Associate's degree with 8+ years experience

Tools

ServiceNow

ServiceNow Glide

CSA certification

Job description

CACI International Inc is seeking a ServiceNow Developer to support the Luke Program, designing and maintaining the ITSM platform, workflows, and integrated modules. You will collaborate with Mission Partners to re-engineer processes and deliver actionable insights through reports and dashboards.

The role requires a TS/SCI with Polygraph clearance, a IT-related degree with significant experience in ServiceNow, and CSA certification. Strong collaboration in an Agile environment is essential.