ServiceNow ITSM Developer – Impactful, Flexible Time Off

CACI International Inc; Illinois; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Learning resources

Job summary

CACI International Inc is seeking a ServiceNow ITSM Developer to design, implement, and optimize ITSM solutions on the ServiceNow platform. You will build workflows, integrate systems, and enhance end-user experiences across IT services.

The role requires strong knowledge of ITSM modules, hands-on configuration, and collaboration with cross-functional teams. A Secret clearance and related certifications are highly valued.

Qualifications

• 1–3 years of ServiceNow platform experience.
• Active Secret Clearance.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Develop and customize workflows, business rules, UI policies, and notifications.
• Integrate ITSM applications with internal systems and third‑party tools.
• Create templates, articles, analytics configurations, and dashboards.

Skills

ServiceNow ITSM

ITSM configurations

Agile ceremonies

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

JavaScript

Job description

CACI International Inc is seeking a ServiceNow ITSM Developer to design, implement, and optimize ITSM solutions on the ServiceNow platform. You will build workflows, integrate systems, and enhance end-user experiences across IT services.

The role requires strong knowledge of ITSM modules, hands-on configuration, and collaboration with cross-functional teams. A Secret clearance and related certifications are highly valued.