Lead ServiceNow Developer - ITSM/ITOM, Onsite DC

ICF; Reston (VA); On-site; USD 81,000 - 139,000; Full time

Job summary

ICF is seeking a ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role emphasizes automation, integration, and user experience within a federal contract framework.

The candidate will deliver scalable, secure solutions, collaborate with stakeholders, and provide technical leadership through reviews and mentoring.

Qualifications

• :

Responsibilities

• Develop Business Rules, Client Scripts, Flow Designer workflows, Service Catalog items, CMDB models, portals, and mobile experiences
• Implement REST/SOAP integrations
• Support releases, testing, and upgrades
• Enforce platform governance and quality standards
• Provide technical leadership through code reviews, documentation, and mentoring

Skills

ServiceNow development

JavaScript

ITIL

Agile practices

Public Trust clearance

Education

CSA Certification

CAD Certification

ServiceNow Certified Application Developer

ServiceNow Certified System Administrator

Certified Implementation Specialist – HR

Certified Implementation Specialist – customer service management

Certified Implementation Specialist – Discovery

Certified Implementation Specialist – Software Asset Management

Certified Implementation Specialist – Project Portfolio Management

Tools

REST/SOAP integrations

Flow Designer

ServiceNow Studio

CMDB modeling

Job description

ICF is seeking a ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role emphasizes automation, integration, and user experience within a federal contract framework.

The candidate will deliver scalable, secure solutions, collaborate with stakeholders, and provide technical leadership through reviews and mentoring.