ServiceNow Developer

CACI International Inc; Bethesda (MD); On-site; USD 104,000 - 218,000; Full time

Benefits offered by this job

Flexible time off

Learning resources

Healthcare

Wellness programs

Financial benefits

Retirement plan

Family support

Continuing education

Time off benefits

Job summary

CACI International Inc is seeking a ServiceNow Developer to support the Luke Program, designing and maintaining the ITSM platform, workflows, and integrated modules. You will collaborate with Mission Partners to re-engineer processes and deliver actionable insights through reports and dashboards.

The role requires a TS/SCI with Polygraph clearance, a IT-related degree with significant experience in ServiceNow, and CSA certification. Strong collaboration in an Agile environment is essential.

Qualifications

• U.S. citizen with TS/SCI clearance with Polygraph.
• Bachelor’s degree in IT-related field with ≥6 years of related experience; or a Master’s with ≥4 years; an Associates with ≥8 years.
• Extensive backend JavaScript development experience in ServiceNow, including Glide.
• ServiceNow developer certification, preferably CSA.
• Strong understanding of ServiceNow and ITIL/workflow management.
• Excellent interpersonal and communication skills.
• Experience in Scrum/Agile development environments.

Responsibilities

• Develop, maintain, and enhance applications on the ServiceNow platform (ITSM, SPM/PPM, CMDB, ITOM/ITAM, CSM, HR Service Delivery, Change Management, etc.).
• Implement ITIL-based workflows for incidents, problems, changes, and service requests.
• Design data structures, relationships, and data modeling; build reports and dashboards for insights.
• Develop, test, code review, and contribute to CI/CD pipelines.
• Customize UI, workflows, and API; manage configurations across environments.
• Collaborate with other ServiceNow admins and Mission Partners.
• Coordinate with departments to achieve enterprise integration and successful rollouts.
• Create process documentation, testing plans, and work plans; participate in requirements reviews.

Skills

JavaScript backend development

ServiceNow knowledge

Excellent interpersonal skills

Team collaboration

Agile / Scrum experience

Education

Bachelor's degree in IT-related field

Master's degree in IT-related field

Associate's degree with 8+ years experience

Tools

ServiceNow

ServiceNow Glide

CSA certification

Job description

Job Title: ServiceNow Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Description

CACI is seeking a ServiceNow Developer to join our Development Team on the Luke Program. You will support our client with design, creation, deployment, and maintenance of ServiceNow core ITSM platform and scoped applications supporting the Intelligence Community. Bring your talent, sense of urgency, and innovative ideas to our development team who are currently developing solutions and solving business problems using ServiceNow!

Responsibilities

• Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, SPM>PPM, CMDB, ITOM/ITAM, CSM, ATF, VTBs, Agile, Service Portal, HR Service Delivery, Change Management, Custom Development, etc.
• Implement ITIL principles and translate into ServiceNow workflows, including incident, problem, change, and service request management.
• Managing and maintaining data structures within ServiceNow, including tables, relationships, and data modeling, while designing and delivering comprehensive reports and dashboards that provide actionable business insights
• Develop and unit test, hold code reviews, and help to build the pipeline for continuous integration/continuous delivery.
• Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API.
• Create, maintain configuration management on the ServiceNow platform in all environments.
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
• Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals.
• Provide expertise in standards and validations (e.g., ISO 9000).
• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
• Coordinate between multiple project teams to ensure enterprise-wide integration of re-engineering efforts.
• Develop process documentation, testing, workflows, and work plans.
• Lead and/or participate in requirements presentations to leadership
• Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks.

Qualifications

Required:

• Must be a U.S. Citizen with an active Top Secret (TS)/SCI Clearance with Polygraph.
• Bachelor’s degree preferably in an IT related field and a minimum of 6 years of related experience; or a Master’s with 4 years of experience; an Associates with 8 years of experience.
• Extensive backend development experience with JavaScript’s programming language and how it applies to ServiceNow, along with ServiceNow Glide.
• ServiceNow developer certification, preferably Certified System Administrator (CSA).
• Firm understanding of ServiceNow, best practices across both commercial and federal sectors as it relates to workflow and process management.
• Excellent interpersonal skills with proven ability to team with industry partners.
• Ability to estimate work effort requirements efficiently and appropriately.
• Ability to communicate effectively in a fast-paced environment.
• Experience in scrum and agile frameworks for development to include task management, participating in stand-ups and sprint reviews, gathering requirements, and creating documentation.

Desired

• Configuration Management experience and certifications.
• Graphics design or UX/UI design experience.
• Experience in HTML/CSS and Jelly scripting.
• Previous work within the Intelligence Community.

What You Can Expect

A culture of integrity

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities.

• unique flexible time off benefit
• robust learning resources
• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits

The Proposed Salary Range For This Position Is

$103,800 - $218,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.