ServiceNow Developer ITSM Integrations & AI

Rose International; Virginia (MN); Hybrid; USD 150,000 - 170,000; Full time

Job summary

Rose International seeks a ServiceNow Developer ITSM Integrations & AI in Richmond, VA, hybrid work 2-3 days on-site. This temporary full-time role focuses on secure API integrations, custom ServiceNow development, and AI-enabled enhancements.

Your experience with ITSM, REST/SOAP APIs, and Flow Designer will help design scalable, maintainable solutions across ITSM modules and service portals.

Qualifications

• ServiceNow development and configuration experience.
• Strong API integration design and troubleshooting skills.
• Familiarity with ITSM processes and ServiceNow modules.
• Experience with Flow Designer, Integration Hub, and AI features is a plus.

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and enhancements.
• Build secure integrations using REST, SOAP, webhooks, MID Server, and Integration Hub.
• Develop scripted REST APIs, business rules, and UI policies.
• Configure ITSM modules: Incident, Change, Problem, Knowledge, Service Catalog, CMDB.
• Create accessible experiences across Employee Center and Service Portal.

Skills

API

JavaScript

REST

ServiceNow

Troubleshooting

OAuth 2.0

JSON/XML

CMDB

Flow Designer

Integration Hub

Service Portal

AI

Tools

MID Server

Integration Hub

UI Builder

Service Portal

Job description

Date Posted: 08/20/2026

Hiring Organization: Rose International

Position Number: 506020

Industry: Government/Staffing

Job Title: ServiceNow Developer ITSM Integrations & AI

Job Location: Richmond, VA, USA, 23294

Work Model: Hybrid

Work Model Details: This position requires on-site 2-3 days a week

Shift: Regular

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 13

Min Hourly Rate($): 75.00

Max Hourly Rate($): 80.00

Must Have Skills/Attributes: API, JavaScript, REST, ServiceNow, Troubleshooting

Experience Desired: ServiceNow development and configuration (4 yrs); JavaScript and ServiceNow client-side and server-side scripting (3 yrs); API integration design, security, and troubleshooting (2 yrs); REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring (2 yrs); ServiceNow ITSM processes and modules (2 yrs); Flow Designer, Integration Hub, Service Catalog, ACLs, and automated testing (2 yrs); ServiceNow data models, tables, reference relationships, and CMDB (2 yrs)

Required Certifications/Licenses: Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL

C2C is not available

Job Description

Only qualified ServiceNow Developer ITSM Integrations & AI candidates located in the Richmond, VA area will be considered due to the position requiring an onsite presence

Required Certification

• Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification

Required Skills

• ServiceNow development and configuration (4 Years)
• JavaScript and ServiceNow client-side and server-side scripting (3 Years)
• API integration design, security, and troubleshooting (2 Years)
• REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring (2 Years)
• ServiceNow ITSM processes and modules (2 Years)
• Flow Designer, Integration Hub, Service Catalog, ACLs, and automated testing (2 Years)
• ServiceNow data models, tables, reference relationships, and CMDB (2 Years)
• User-centered solution design, accessibility, security, and maintainability (2 Years)
• Testing, code review, source control, and release-management practices (2 Years)
• Analytical, troubleshooting, documentation, and communication skills (3 Years)
• Collaboration with technical and non-technical stakeholders (3 Years)
• Employee Center, Service Portal, UI Builder, and configurable workspaces (2 Years)
• ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search (2 Years)

Preferred Skills

• Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine
• Automated deployment pipelines, Agile delivery, and DevOps practices

About the Role: Client is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued

Job Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).