ServiceNow Developer — Hybrid/Remote, Global Impact

National Grid; New York (NY); Hybrid; USD 114,000 - 161,000; Full time

Job summary

National Grid is seeking a ServiceNow Developer to design and build enterprise-grade solutions within our ServiceNow Platform team. You will collaborate with external partners and internal stakeholders to deliver scalable ITSM/ITOM/HRSD solutions for a global enterprise.

The role requires 2+ years of hands-on ServiceNow development, strong JavaScript skills, and experience turning business requirements into features in an Agile environment.

Qualifications

• Bachelor's Degree in Computer Science or equivalent.
• 2+ years of hands-on development experience on ServiceNow platform overall.
• 1+ years of hands-on development & configuration on the ServiceNow Platform.
• Experience with end to end implementation of ITSM, ITOM, or HRSD module of ServiceNow.
• Preferred Experience within ServiceNow ITSM, ITOM, Virtual Agent, Employee Center.
• Excellent knowledge and experience developing in JavaScript.
• Proven experience in understanding & capturing business requirements as features in an agile manner.
• Working knowledge of Agile / Scrum development process.
• Programming skills with JavaScript, Core Java & Web Services, or Jelly Scripting.

Responsibilities

• Follow ServiceNow software development best practices & standards - Architecture principles, Integration standards, Release management, Platform upgrade strategy, performance tuning, etc.
• Monitor health, usage, and overall compliance of the application
• Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Work on major version upgrades and installing patches
• Utilize plug-ins for integrations and app development from ServiceNow application store and communities
• Drive the creation of relevant and meaningful reusable workflows, and other deliverables that enables the overall business thus driving better performance
• Validate all new change requests & demands on the platform

Skills

ServiceNow development

JavaScript

Agile / Scrum

Requirements gathering

ITSM / ITOM knowledge

Stakeholder communication

Education

Bachelor's Degree in Computer Science or equivalent

Tools

ServiceNow platform

Jelly scripting

Web services

Java

API integrations

Job description

National Grid is seeking a ServiceNow Developer to design and build enterprise-grade solutions within our ServiceNow Platform team. You will collaborate with external partners and internal stakeholders to deliver scalable ITSM/ITOM/HRSD solutions for a global enterprise.

The role requires 2+ years of hands-on ServiceNow development, strong JavaScript skills, and experience turning business requirements into features in an Agile environment.