Senior ServiceNow Developer & Implementer - Hybrid/Remote

Electrosoft; Atlanta (GA); Hybrid; USD 140,000 - 150,000; Full time

Job summary

Electrosoft Services, LLC is seeking an experienced Senior ServiceNow Developer/Implementer to design, develop, implement, administer, and enhance the ServiceNow platform. You will build workflows, configure forms, manage user roles, and troubleshoot issues to support enterprise IT service management.

Ideal candidates bring hands-on ServiceNow experience, strong problem-solving, and the ability to collaborate with stakeholders.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering or related field.
• 5+ years of hands-on ServiceNow implementation and administration experience.
• Strong experience developing workflows and automations within ServiceNow.
• Experience creating and modifying forms, tables, UI policies, business rules, and client scripts.
• Strong knowledge of ITIL/ITSM processes and production support.

Responsibilities

• Design, configure, develop, and implement ServiceNow solutions across ITSM and related modules.
• Develop and maintain ServiceNow workflows, Flow Designer automations, business rules, UI policies, client scripts, and catalog items.
• Create, modify, and maintain forms, tables, views, and related configurations.
• Configure and customize ServiceNow applications to meet business and operational requirements.
• Support integrations between ServiceNow and external systems/applications.
• Troubleshoot and resolve ServiceNow platform issues, incidents, defects, and performance concerns.
• Perform root cause analysis and corrective actions for recurring issues.
• Provide Tier II/III support for ServiceNow-related operational issues and requests.
• Monitor platform health, scheduled jobs, integrations, and system performance.
• Develop and execute unit, integration, regression, and UAT tests.
• Validate functionality after upgrades and deployments.
• Support change management and deployment activities.

Skills

ServiceNow development

Workflows & automation

ITIL/ITSM

Security model (ACLs and RBAC)

Troubleshooting

Integrations (REST/SOAP)

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Flow Designer

Service Catalog

CMDB

Discovery

Glide scripting (Scripting)

UI policies / Client scripts

Job description

Electrosoft Services, LLC is seeking an experienced Senior ServiceNow Developer/Implementer to design, develop, implement, administer, and enhance the ServiceNow platform. You will build workflows, configure forms, manage user roles, and troubleshoot issues to support enterprise IT service management.

Ideal candidates bring hands-on ServiceNow experience, strong problem-solving, and the ability to collaborate with stakeholders.