Servicenow Developer- HRSD | BI-CFBEB

Bounteous; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Bounteous is seeking a ServiceNow Developer/Lead with deep hands-on expertise in HR Service Delivery (HRSD) and Software Asset Management Pro (SAM Pro) to drive enterprise-wide implementations and employee experience transformation.

The role focuses on architecture, governance, and automation across HR and SAM workflows, with responsibilities to mentor teams, collaborate with HR/IT/Procurement/Finance, and deliver scalable, secure solutions leveraging CMDB, Discovery, and REST/SOAP integrations.

Qualifications

• 7–12+ years IT experience with strong ServiceNow background.
• HRSD module implementation experience.
• SAM Pro and software asset management experience.
• Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.).
• Experience with CMDB, Discovery, integrations (REST/SOAP APIs).

Responsibilities

• Define end-to-end ServiceNow architecture across HRSD and SAM Pro.
• Lead HRSD implementations and optimize employee lifecycle events.
• Integrate with HR systems, procurement tools, CMDB, and Discovery.
• Mentor teams and govern architectural standards.

Skills

ServiceNow

HRSD

SAM Pro

REST/SOAP APIs

CMDB/Discovery

Stakeholder management

Architecture design

Tools

CMDB

Discovery

APIs REST/SOAP

Job description

Role Summary:

We are looking for a ServiceNow Developer / Lead with strong hands-on expertise in both HR Service Delivery (HRSD) and Software Asset Management Professional (SAM Pro) modules. This role will drive enterprise-wide implementations, focusing on employee experience transformation and software asset optimization & compliance.

Key Responsibilities:

Architecture & Solution Design

• Define and lead end-to-end ServiceNow architecture across HRSD and SAM Pro
• Ensure scalable, secure, and high-performance solutions aligned with enterprise standards

HRSD (HR Service Delivery)

• Implement and optimize:
• HR case management
• Employee lifecycle events (onboarding, offboarding, transitions)
• HR knowledge management
• Drive employee experience improvements through automation and self-service

Integration & Automation

• Integrate with HR systems, procurement tools, CMDB, and Discovery
• Identify and implement AI/automation opportunities across HR and SAM workflows

Governance & Stakeholder Management

• Define governance models, policies, and best practices
• Collaborate with HR, IT, Procurement, and Finance stakeholders
• Lead design reviews, provide technical guidance, and mentor teams

Required Skills & Experience:

1. 7-12+ years of IT experience with strong ServiceNow background
2. Hands-on experience in:
3. HRSD module implementation
4. SAM Pro (Software Asset Management Professional)
5. Strong understanding of:
6. Software licensing models (Microsoft, Oracle, Adobe, etc.)
7. HR processes and workflows
8. Experience with CMDB, Discovery, integrations (REST/SOAP APIs)
9. Strong analytical and stakeholder management skills

Preferred Qualifications:

• ServiceNow CSA (Certified System Administrator)
• Certified Implementation Specialist HRSD
• ServiceNow Application Architect / CTA (preferred)