ServiceNow HRSD BSA

Management Consulting Group; Sunnyvale (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading consulting firm is seeking a Recruiting and Operations Manager in Sunnyvale, California. This role will focus on configuring and delivering HR Service Delivery solutions while collaborating with HR and IT teams. The ideal candidate has over 6 years of experience, strong HR process knowledge, and hands-on work with ServiceNow. Competitive contract terms and a dynamic work environment are offered.

Qualifications

• 6+ years of experience as a Business Systems Analyst or similar.
• Strong understanding of HR processes.
• Hands-on experience with ServiceNow modules.

Responsibilities

• Collaborate with HR and IT to gather and document requirements.
• Design scalable HRSD solutions with business needs.
• Configure Now Assist to improve case handling.

Skills

Business Systems Analysis

HR process understanding

Agile methodologies

Problem-solving

Communication

Tools

ServiceNow

Workday

Job description

Job Title

Recruiting and Operations Manager at Management Consulting Group

Client

Intuitive Surgical

Location

Sunnyvale, CA (3 Days Onsite)

Employment Type

Contract

Project/Duration

Project Duration: 12 Months

Interview

• Mode: Zoom
• Number of Rounds: 3
• HRSD Mandatory

Overview

ServiceNow HRSD BSA (HR Service Delivery) role focused on configuring and delivering HRSD solutions, including Case & Knowledge Management, Configurable Workspace, Now Assist, and Employee Center Pro, with Workday integrations where applicable.

Responsibilities

• Partner with HR stakeholders and IT/development teams to gather, analyze, and document requirements for HRSD modules (Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro).
• Design scalable HRSD solutions in collaboration with the ServiceNow HRSD Architect; translate business needs into functional specs, user stories, acceptance criteria, and process flows.
• Support project delivery activities including sprint planning, backlog grooming, SIT/UAT, test case preparation and execution, and rollout of HRSD features.
• Configure and optimize Now Assist for HR fulfillers to improve case handling and knowledge recommendations; support BAU activities including minor enhancements, defect fixes, incident triage, and process improvements.
• Support HRSD integrations (notably Workday HCM) and ensure data accuracy across modules and integrated systems.
• Act as liaison between HR, IT, and development teams; facilitate workshops, demos, and training to ensure adoption of HRSD solutions.

Qualifications

• 6+ years of experience as a Business Systems Analyst or similar, preferably in ServiceNow HRSD environments.
• Strong understanding of HR processes (HR case resolution, knowledge management, Employee Relations).
• Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
• Familiarity with Workday HCM or other HR system integrations.
• Knowledge of ServiceNow platform concepts, data model, tables, workflows, and security model.
• Ability to gather, analyze, and document business requirements, functional specs, user stories, and acceptance criteria.
• Strong analytical and problem-solving skills, attention to detail.
• Experience in Agile environments, including sprint planning, backlog management, and stakeholder prioritization.
• Ability to collaborate effectively with HR stakeholders, IT teams, developers, and architects; strong facilitation, written and verbal communication.
• Knowledge of ServiceNow upgrade processes and best practices; reporting and analytics in ServiceNow HRSD is a plus.

Soft Skills

• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to quality.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow HRSD Implementation Specialist
• Agile or Scrum certification (CSM/PSM)

Notes

Spotlight notes and per-job details are retained from the posting but extraneous market data and non-essential boilerplate have been removed to focus on responsibilities and qualifications.