Service Now Business Analyst (HRSD Experience Mandatory)

Wise Equation Solutions Inc.; Sunnyvale (CA); Hybrid; USD 100,000 - 130,000; Part time

Job summary

A technology solutions provider is seeking a Service Now Business Analyst with HRSD experience for a 6+ month contract. The role involves collaborating with stakeholders to enhance processes in ServiceNow, documenting functional requirements, and supporting UAT. Candidates should have over 10 years of experience as a Business Analyst, including 6+ years on ServiceNow projects. This position will be hybrid, allowing flexibility with work location while ensuring effective communication with technical teams.

Qualifications

• 10+ years of experience working as a Business Analyst, with 6+ years specifically on ServiceNow projects.
• Experience working on HRSD (Human Resource Service Delivery).
• Familiarity with ServiceNow ITSM, ITOM, and CSDM data structures.

Responsibilities

• Collaborate with stakeholders to understand goals and requirements.
• Document functional requirements, user stories, and acceptance criteria.
• Analyze processes and recommend improvements.
• Work with architects and developers to translate business needs.
• Act as a liaison between business and technical teams.

Skills

HRSD experience

ServiceNow ITSM knowledge

ITIL framework understanding

Collaborative skills

Experience in process optimization

Job description

Overview

Title: Service Now Business Analyst (HRSD Experience Mandatory)

Duration: 6+ Months of Contract with Possible extension

Location: Sunnyvale, CA (Hybrid)

Responsibilities

• Overall 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects
• 6–10 years in ITSM/ITIL processes
• Collaborate with stakeholders to understand customer experience goals and CSDM requirements.
• Document functional requirements, user stories, and acceptance criteria.
• Analyze existing processes and recommend improvements aligned with ServiceNow and ITIL standards.
• Solution Design Support
• Work with ServiceNow architects and developers to translate business needs into technical specifications.
• Validate CSDM implementation for service mapping and data integrity.
• Customer Experience Optimization
• Define workflows and processes that enhance user experience across ServiceNow modules.
• Ensure seamless integration of customer-facing portals and self-service capabilities.
• Testing & Validation
• Support UAT and validate configurations against business requirements.
• Ensure quality and compliance with organizational standards.
• Stakeholder Communication
• Act as a liaison between business teams and technical teams.
• Provide regular updates on progress, risks, and dependencies.

Required Skills & Experience

Good experience working on HRSD (Human Resource Service Delivery)

Technical Knowledge

• Familiarity with ServiceNow ITSM, ITOM, and CSDM data structures.
• Understanding of CMDB and service mapping principles.
• Process Knowledge:
• Strong grasp of ITIL framework and customer experience best practices.