ServiceNow Developer: Automation, ITOM & Integrations

Presidio Networked Solutions, LLC

New York (NY)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Job summary

Presidio is seeking a ServiceNow Developer to design, build, and maintain scalable capabilities on the ServiceNow platform within the Managed Services team. The role emphasizes hands-on development, solution design, troubleshooting, documentation, and deployment quality.

You will contribute to ITOM, CMDB improvements, workflow automation, integrations, and portal enhancements that improve service delivery and customer outcomes. Mentoring junior developers is also part of the role.

Qualifications

Bachelor's degree or equivalent experience.
3-5 years of hands-on ServiceNow development.
Strong knowledge of server-side and client-side scripting, Glide APIs, business rules, script includes, client scripts, UI policies, UI actions, ACLs, notifications, and scheduled jobs.
Experience developing workflow automation using Flow Designer, Workflow Studio, subflows, actions, approvals, notifications, and record-based automation patterns.
Experience with ITSM and Service Catalog functionality, including catalog items, record producers, variable sets, fulfillment workflows, incident, problem, change, request, and knowledge processes.
Hands-on experience with ServiceNow integrations using REST or SOAP APIs, IntegrationHub, MID Server, import sets, transform maps, and credentials management.
Experience with ITOM capabilities such as Event Management, Discovery, Service Mapping, CMDB data models, relationship mapping.
ServiceNow Certified System Administrator certification is required.
Must be a US Citizen.

Responsibilities

Design, develop, configure, and support ServiceNow enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations.
Implement and support ITOM capabilities, including Event Management, Discovery-aligned CMDB improvements, Service Mapping support, and related automation.
Build and maintain workflow automation using Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other platform capabilities.
Develop and enhance Service Catalog and portal experiences that improve request intake, customer usability, fulfillment efficiency, and operational visibility.
Design, build, and support integrations between ServiceNow and enterprise or customer systems using REST, SOAP, IntegrationHub, MID Server, import sets, transform maps, web services, and API-based patterns.
Translate business requirements into scalable technical designs that align with platform standards, security requirements, and maintainability.
Support testing, peer reviews, release readiness, deployment planning, update set management, and post-deployment validation across environments.
Troubleshoot defects, integration issues, automation failures, data quality problems, and platform performance concerns.
Create and maintain technical documentation, design notes, configuration standards, test evidence, runbooks, and knowledge articles.
Partner with platform administrators, architects, service delivery leaders, and operational teams to reduce technical debt.
Provide technical guidance and mentoring to junior developers or administrators.