ServiceNow Data & Analytics Analyst (Federal)

CACI; EE. UU.; Presencial; USD 90.000 - 190.000; Jornada completa

Descripción de la vacante

CAC I is seeking a ServiceNow Business Data Analyst to support a large federal IT modernization initiative. The role blends business process understanding, ServiceNow configuration, and data-driven insights to optimize workflows, reporting, and performance outcomes.

You will translate mission requirements into actionable user stories and collaborate across teams to deliver measurable value through the ServiceNow platform.

Formación

• Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field.
• 10+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations.
• Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules.
• Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
• Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL).
• Excellent communication, documentation, and stakeholder-engagement skills within federal environments.
• Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences.
• Desired: ServiceNow CSA or CBA certification; ITAM/ITOM/HRSD modules experience; Jira or Azure DevOps familiarity; federal data standards and 508/FISMA/FedRAMP exposure.

Responsabilidades

• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
• Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.
• Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency.
• Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting.
• Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.
• Assist with testing, UAT coordination, and change-management documentation.
• Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.
• Support compliance with federal data governance, security, and accessibility standards.
• Provide ongoing support for process optimization, training, and knowledge transfer.

Conocimientos

Data analysis

Power BI

SQL

Excel

Stakeholder engagement

Communication

ServiceNow reporting

CMDB data structures

ITIL/ITSM

Agile/SAFe

Educación

Bachelor's degree in Information Systems/Business/Analytics

Herramientas

ServiceNow

Jira

Azure DevOps

Descripción del empleo

CAC I is seeking a ServiceNow Business Data Analyst to support a large federal IT modernization initiative. The role blends business process understanding, ServiceNow configuration, and data-driven insights to optimize workflows, reporting, and performance outcomes.

You will translate mission requirements into actionable user stories and collaborate across teams to deliver measurable value through the ServiceNow platform.