ServiceNow Data Analyst – Federal IT Modernization

CACI International Inc; Arlington (VA); On-site; USD 104,000 - 218,000; Full time

Job summary

CACI International Inc. is seeking a ServiceNow Business Data Analyst to support a large federal IT modernization initiative.

The role requires translating mission requirements into actionable user stories, enhancing ServiceNow modules, and delivering data-driven insights to optimize workflows and reporting. The candidate will work across functional teams, develop dashboards, and ensure data governance and security standards are met within a federal context.

Qualifications

• Ability to obtain EOD
• Bachelor’s degree in Information Systems, Business Administration, Data Analytics, or related field.
• 10+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations.
• Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules.
• Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
• Proficiency in data analysis, visualization and query tools (e.g., Excel, Power BI, or SQL).
• Excellent communication, documentation, and stakeholder-engagement skills within federal environments.
• Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences.

Responsibilities

• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
• Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.
• Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency.
• Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting.
• Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.
• Assist with testing, UAT coordination, and change-management documentation.
• Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.
• Support compliance with federal data governance, security, and accessibility standards.
• Provide ongoing support for process optimization, training, and knowledge transfer.

Skills

Business Analysis

Data Analytics

Requirements Elicitation

Data Visualization

SQL

Excel

Power BI

Communication

Stakeholder Engagement

ITIL/ITSM Understanding

Education

Bachelor’s degree in Information Systems, Business Administration, Data Analytics, or related field.

Tools

ServiceNow

Jira

Azure DevOps

Job description

CACI International Inc. is seeking a ServiceNow Business Data Analyst to support a large federal IT modernization initiative.

The role requires translating mission requirements into actionable user stories, enhancing ServiceNow modules, and delivering data-driven insights to optimize workflows and reporting. The candidate will work across functional teams, develop dashboards, and ensure data governance and security standards are met within a federal context.