ServiceNow Business Data Analyst

CACI; États-Unis; Sur place; USD 90 000 - 190 000; Plein temps

Résumé du poste

CAC I is seeking a ServiceNow Business Data Analyst to support a large federal IT modernization initiative. The role blends business process understanding, ServiceNow configuration, and data-driven insights to optimize workflows, reporting, and performance outcomes.

You will translate mission requirements into actionable user stories and collaborate across teams to deliver measurable value through the ServiceNow platform.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field.
• 10+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations.
• Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules.
• Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
• Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL).
• Excellent communication, documentation, and stakeholder-engagement skills within federal environments.
• Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences.
• Desired: ServiceNow CSA or CBA certification; ITAM/ITOM/HRSD modules experience; Jira or Azure DevOps familiarity; federal data standards and 508/FISMA/FedRAMP exposure.

Responsabilités

• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
• Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.
• Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency.
• Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting.
• Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.
• Assist with testing, UAT coordination, and change-management documentation.
• Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.
• Support compliance with federal data governance, security, and accessibility standards.
• Provide ongoing support for process optimization, training, and knowledge transfer.

Connaissances

Data analysis

Power BI

SQL

Excel

Stakeholder engagement

Communication

ServiceNow reporting

CMDB data structures

ITIL/ITSM

Agile/SAFe

Formation

Bachelor's degree in Information Systems/Business/Analytics

Outils

ServiceNow

Jira

Azure DevOps

Description du poste

Job Title: ServiceNow Business Data Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity

CACI is seeking a ServiceNow Business Analyst with strong data analysis skills to support a large federal IT modernization initiative. This role bridges business process understanding, ServiceNow configuration, and data-driven insight to help agencies optimize workflows, reporting, and performance outcomes. The ideal candidate will translate mission requirements into actionable user stories, support data governance and reporting needs, and collaborate across functional teams to deliver measurable value through the ServiceNow platform.

Responsibilities

• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
• Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.
• Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency.
• Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting.
• Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.
• Assist with testing, UAT coordination, and change-management documentation.
• Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.
• Support compliance with federal data governance, security, and accessibility standards.
• Provide ongoing support for process optimization, training, and knowledge transfer.

Qualifications

• Required:
• Ability to obtain EOD
• Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field.
• 10+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations.
• Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules.
• Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
• Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL).
• Excellent communication, documentation, and stakeholder-engagement skills within federal environments.
• Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences.
• Desired:
• ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA).
• Experience with ServiceNow ITAM, ITOM, or HRSD modules.
• Working knowledge of Agile or SAFe frameworks and Jira or Azure DevOps.
• Familiarity with federal data standards, Section 508 compliance, and FISMA/FedRAMP environments.

What You Can Expect

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: $90,300-$189,600

Equal Opportunity Employer

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.