ServiceNow Sr. Developer/Technical Consultant ITSM / ITAM / ITOM / CSM / FSM (CSA, CAD)

Volto Consulting; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Volto Consulting is seeking a ServiceNow Sr. Developer/Technical Consultant to drive ITSM/ITAM/ITOM/CSM/FSM initiatives remotely in the US. The role requires CSA/CAD/CIS certs and strong ITIL knowledge, with experience leading multiple implementation lifecycles.

You will translate business needs into technical specifications, manage stakeholder expectations, and mentor junior staff while delivering high-quality ServiceNow deployments and integrations.

Qualifications

• ServiceNow CSA, CAD, CIS certifications required or in progress.
• Strong understanding of ITIL processes and best practices.
• Experience leading ServiceNow implementations and integrations.

Responsibilities

• Lead ServiceNow ITSM/ITAM/ITOM/CSM/FSM projects end-to-end.
• Translate business needs into functional requirements and estimates.
• Guide architecture decisions, integrations, and migrations.
• Mentor team members and ensure adherence to ITIL standards.
• Engage with customers in meetings, provide status reports.

Skills

ServiceNow

ITSM ITAM ITOM CSM FSM

Technical Lead

ITIL Processes

Agile Scrum

Stakeholder Communication

Job description

Job Title ServiceNow Sr. Developer/Technical Consultant ITSM / ITAM / ITOM / CSM / FSM (CSA, CAD)

Job Location: Remote

Job Type: Full-Time

Job Description

Experience: 3 8 years

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist (CIS) for 1 module or more

ServiceNow CSA, CAD certifications

Roles & Responsibilities

Technical Comeptency

Experience as a Technical Lead

Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution

Understanding customer business requirements and convert to functional requirements

Responsible for reviewing requirements for accurate estimation

Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow

Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise

Review, and do proactive analyze and resolve application issues as needed

Mentor and share technical knowledge/guidance to team

Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management

Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

Excellent team management skills to manage the project team and members

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

Experience in ServiceNow custom application design and development

Evaluate the tool stability and performance and provide recommendations

Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)

Preferred To Have ServiceNow Implementation Specialist Certification

Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders