ServiceNow Technical Architect

Tata Consultancy Services; Union Beach (NJ); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Dental & Vision

Parental Leave

401K Plan

Performance Bonus

Commuter Benefits

Training Reimbursement

Job summary

Tata Consultancy Services seeks a senior ServiceNow leader to own the platform roadmap, governance, and large-scale transformation programs. You will drive integration across ITSM, HRSD, ITOM, CSM, and CMDB, while collaborating with global teams and stakeholders to ensure successful delivery and ongoing optimization.

The role requires extensive experience in platform strategy, enterprise architecture, and governance, with a strong ITIL background.

Qualifications

• Experience leading enterprise ServiceNow implementations and transformations.
• Experience managing global teams and vendor engagements.
• Proven track record delivering large-scale ServiceNow programs.

Responsibilities

• Own and govern the ServiceNow platform roadmap, release management, backlog prioritization, and platform lifecycle.
• Establish governance frameworks, standards, best practices, and architecture principles.
• Lead platform modernization initiatives and adoption of new ServiceNow capabilities.
• Define operational metrics, and continuous improvement strategies.

Skills

Leadership

Platform governance

Solution architecture

Program management

Stakeholder management

Mentoring

Team leadership

Education

Bachelor of Computer Science

Tools

IntegrationHub

MID Servers

REST APIs

CSDM

Job description

Job Description

Must Have Technical/Functional Skills

Experience

• 10+ years of IT experience.
• 10+ years of ServiceNow experience.
• Experience leading enterprise ServiceNow implementations and transformations.
• Experience managing global teams and vendor engagements.
• Proven track record delivering large-scale ServiceNow programs.

Technical Expertise

• ITSM, HRSD , ITOM Event Management , CMDB & Discovery, Service Catalog
• Employee Center, CSM , Flow Designer , IntegrationHub, REST/SOAP APIs
• JavaScript, Performance Analytics
• AI/GenAI capabilities within ServiceNow
• Agile and ITIL methodologies

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS – ITSM
• ServiceNow CIS – HRSD
• ServiceNow CIS – CSM
• ServiceNow CIS – Discovery
• ITIL Foundation / Managing Professional
• Agile/Scrum Certification

Roles & Responsibilities

Key Responsibilities

Platform Strategy & Governance

• Own and govern the ServiceNow platform roadmap, release management, backlog prioritization, and platform lifecycle.
• Establish governance frameworks, standards, best practices, and architecture principles.
• Lead platform modernization initiatives and adoption of new ServiceNow capabilities.
• Define operational metrics, and continuous improvement strategies.

Solution Architecture

• Design scalable enterprise solutions across ServiceNow modules including:
• ITSM , HRSD, ITOM, CSM, CMDB & CSDM, Service Catalog, Knowledge Management, Employee Center
• Provide architecture leadership for complex business transformations.
• Ensure adherence to ServiceNow best practices and platform standards.

Enterprise Integrations

• Lead integrations between ServiceNow and enterprise applications such as:
• SAP, Intune, Dynatrace, SolarWinds, CrowdStrike
• LeanIX, Apptio, Horizons, BT Digital Services
• Identity and Asset Management platforms
• Define integration architecture using REST APIs, IntegrationHub, MID Servers, and event-driven designs.

CMDB & CSDM Leadership

• Lead CMDB strategy, governance, data quality initiatives, and service mapping programs.
• Establish data models, reconciliation policies, and lifecycle governance.
• Drive CSDM adoption and alignment across business and technical services.

Program & Delivery Management

• Manage large-scale ServiceNow programs from requirements through production support.
• Lead SOW development, project estimation, budget planning, risk management, and stakeholder communications.
• Coordinate with business leaders, vendors, architects, and development teams.

Leadership & People Management

• Lead global development and support teams.
• Mentor developers, architects, business analysts, and administrators.
• Drive delivery excellence, resource planning, and knowledge management initiatives.
• Engage with senior leadership and executive stakeholders

Base Salary Range : $135,000 to $150,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE