ServiceNow CMDB Product Owner: Data Quality & Governance

Brooksource; Cincinnati (OH); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Brooksource is seeking a ServiceNow CMDB Product Owner to strengthen CMDB quality, adoption, and business value. You will connect business needs with ServiceNow capabilities, build relationships with technology stakeholders, and guide governance and data ownership practices.

This is an individual contributor leadership role reporting to the platform director, with no direct reports. You will influence teams without direct authority and partner with engineers to drive long-term CMDB direction.

Qualifications

• Experience on a ServiceNow platform team or delivering ServiceNow improvements.
• Experience with CMDB or related ServiceNow capabilities (IT Asset Management, Enterprise Architecture).
• Ability to translate business needs into technology requirements and explain value.

Responsibilities

• Define and prioritize CMDB improvements based on business needs, data quality, and value.
• Build relationships with stakeholders and data owners across tech teams.
• Establish governance, data stewardship, and repeatable operational processes.
• Translate business requirements into actionable platform improvements with engineers and architects.
• Collaborate with consulting resources and transition improvements into internal operations.
• Support adoption through training, communication, and stakeholder engagement.
• Identify opportunities to improve data accuracy, ownership, and usability.

Skills

Stakeholder management

ServiceNow CMDB

IT Asset Management

Requirements translation

Communication

Governance

Tools

ServiceNow Discovery

Service Mapping

Service Graph Connectors

CMDB data integrations

Job description

Brooksource is seeking a ServiceNow CMDB Product Owner to strengthen CMDB quality, adoption, and business value. You will connect business needs with ServiceNow capabilities, build relationships with technology stakeholders, and guide governance and data ownership practices.

This is an individual contributor leadership role reporting to the platform director, with no direct reports. You will influence teams without direct authority and partner with engineers to drive long-term CMDB direction.