Hybrid CMDB Product Owner: ServiceNow & Governance

SHI International Corp.; New Jersey; Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Health, wellness, and financial benefit

Hybrid work model

World-class facilities

Job summary

SHI International Corp. in New Jersey seeks a Product Owner for the CMDB to define the vision, roadmap, and strategy of SHI’s ServiceNow CMDB platform.

This role collaborates with IT Operations, Engineering, Security, Asset Management, and Service Management to ensure accurate, reliable configuration data that supports critical IT business processes. The ideal candidate brings strong CMDB expertise and product ownership experience, focusing on data quality, process optimization, and platform

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent relevant experience.
• ITIL Foundation certification required.
• 5+ years of experience in Configuration Management, CMDB Administration, ServiceNow Administration, IT Service Management, IT Asset Management, Product Ownership, or related disciplines.
• 3+ years of experience supporting, enhancing, or owning enterprise CMDB capabilities, governance initiatives, or ServiceNow platform functionality.
• Experience working in large-scale enterprise environments with multiple technology domains and stakeholders.
• Ability to travel 10%.

Responsibilities

• Own the ServiceNow CMDB product roadmap, strategy, governance framework, and operational processes.
• Serve as the Product Owner for ServiceNow CMDB, ensuring platform capabilities align with business and operational objectives.
• Partner with stakeholders to gather requirements, prioritize enhancements, and maximize the value delivered by the CMDB platform.
• Drive continuous improvement of Configuration Management practices, focusing on data quality, completeness, accuracy, and adoption.
• Design, implement, and maintain Configuration Management policies, standards, procedures, and controls.
• Collaborate with Infrastructure, Engineering, Security, Service Management, Asset Management, Application Support, and Architecture teams to define Configuration Item (CI) ownership and accountability.
• Establish and maintain governance processes for CI lifecycle management, relationship mapping, service mapping, and data stewardship.
• Develop and execute plans to onboard applications, infrastructure, cloud resources, business services, and technology assets into the CMDB.
• Drive automated discovery, service mapping, and data integration initiatives utilizing ServiceNow capabilities and supporting technologies.
• Define and maintain CMDB performance metrics, KPIs, dashboards, and reporting to measure platform effectiveness and adoption.
• Coordinate efforts to identify, remediate, and prevent data quality issues across the CMDB ecosystem.
• Partner with ITAM teams to align asset management, lifecycle management, and Configuration Management practices.
• Support Incident, Problem, Change, Risk, Security, and Service Management processes through accurate configuration and dependency data.
• Participate in governance forums, stakeholder workshops, and cross-functional working sessions to support CMDB maturity initiatives.
• Evaluate new ServiceNow capabilities and industry best practices to enhance the CMDB platform and supporting processes.
• Serve as a subject matter expert for Configuration Management and CMDB-related processes.
• Provide guidance and support to stakeholders on CMDB governance requirements, processes, and data stewardship responsibilities.

Skills

ServiceNow CMDB

CMDB governance

Data quality improvement

Stakeholder collaboration

Product ownership

Roadmap planning

Education

Bachelor's degree in Information Technology / Computer Science / Engineering / Business or equivalent

Tools

ServiceNow

CMDB

Discovery

Service Mapping

ITIL processes

Job description

SHI International Corp. in New Jersey seeks a Product Owner for the CMDB to define the vision, roadmap, and strategy of SHI’s ServiceNow CMDB platform.

This role collaborates with IT Operations, Engineering, Security, Asset Management, and Service Management to ensure accurate, reliable configuration data that supports critical IT business processes. The ideal candidate brings strong CMDB expertise and product ownership experience, focusing on data quality, process optimization, and platform