Senior CMDB Architect - ServiceNow & Data Quality

Dun & Bradstreet, Inc.

Austin (TX)

On-site

USD 140,000 - 180,000

Full time

46 hours ago

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Benefits offered by this job

Generous paid time off

Parental leave up to 16 weeks

Education assistance

401k with company matching

Health & wellness benefits

Job summary

Dun & Bradstreet is seeking an experienced Senior CMDB Architecture Engineer to own the technical architecture, design, and ongoing health of the ServiceNow CMDB. You will ensure accurate, complete configuration data to support ITSM, ITOM, resilience, security, and technology decision-making.

You will lead CMDB data modeling, discovery, mapping, and integrations while partnering with multiple teams to improve data quality and reliability.

Qualifications

Bachelor’s degree in Computer Science or related field.
8+ years in CMDB architecture, ServiceNow platform engineering, or IT service management.
Expert knowledge of CMDB data model, classes, attributes and lifecycle management.

Responsibilities

Design and maintain CMDB data model aligned with Common Service Data Model 5 and ServiceNow best practices.
Define configuration item classes, attributes, relationships, identification and reconciliation rules, and lifecycle standards.
Lead Discovery, Service Mapping, integrations, and CMDB data ingestion activities.
Monitor CMDB health metrics for completeness, correctness, compliance, and duplicates.
Collaborate with cross-functional teams to ensure proper data governance and maintenance.
Identify and resolve complex data-quality issues including duplicates and misclassifications.
Evaluate discovery patterns and automation to strengthen CMDB reliability.