CMDB & ServiceNow Configuration Lead

Focus Financial Partners; St. Louis (MO); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k)

Comprehensive benefits package

Job summary

Focus Financial Partners seeks a Configuration Manager to own the enterprise CMDB and its governance. This hands-on leader will improve CMDB health, establish data standards, and partner with Infrastructure, Security, EA, Service Desk, and application teams to drive trusted data and audit readiness.

The role drives practical maturation of ServiceNow CMDB, Discovery, Service Mapping, and data practices aligned with the roadmap and integrates CMDB data into incident, change, and service management

Qualifications

• 7+ years in configuration management, CMDB, ITSM, or related field.
• Experience maturing CMDB in complex enterprise environments.
• Hands-on ServiceNow CMDB experience including classes, lifecycle, relationships, and data governance.
• Knowledge of CSDM, Service Mapping, and Discovery frameworks.

Responsibilities

• Define and run the enterprise configuration management operating model, including policy, scope, roles, governance forums, controls, evidence, and accountable ownership.
• Own CMDB class strategy, lifecycle states, ownership standards, relationship models, certification requirements, and CSDM alignment.
• Govern identification and reconciliation rules, source precedence, authorized data sources, exception handling, and duplicate remediation.
• Set measurable CMDB Health targets for completeness, correctness, compliance, freshness, duplicates, stale records, orphaned relationships, and required ownership fields.
• Govern Discovery, Service Mapping, cloud, endpoint, identity, and approved import sources that populate the CMDB.
• Lead practical modeling of business applications, service instances, technology services, and supporting CIs.
• Embed configuration data and controls into Incident, Change, Request, Problem, Vulnerability, onboarding, projects, acquisitions, and decommissioning.
• Maintain procedures, certification evidence, exception registers, data-source approvals, and audit reporting.
• Serve as the business and operational owner for ServiceNow CMDB capabilities, validating scalable designs and leading acceptance testing.
• Facilitate governance forums and manage implementation partners, managed service providers, discovery owners, data-source owners, and service owners.
• Maintain a foundation-first CMDB roadmap and create SOPs, runbooks, data dictionaries, role definitions, training, and knowledge.

Skills

CMDB governance

ServiceNow CMDB

ITSM

Stakeholder management

Data modeling

Policy and controls

Education

Bachelor's degree in IT or related field

Tools

Discovery

Service Mapping

CSDM

IntegrationHub

Job description

Focus Financial Partners seeks a Configuration Manager to own the enterprise CMDB and its governance. This hands-on leader will improve CMDB health, establish data standards, and partner with Infrastructure, Security, EA, Service Desk, and application teams to drive trusted data and audit readiness.

The role drives practical maturation of ServiceNow CMDB, Discovery, Service Mapping, and data practices aligned with the roadmap and integrates CMDB data into incident, change, and service management