Remote ServiceNow CMDB SME - Data Quality Lead

CACI International Inc; United States; Remote; USD 62,000 - 129,000; Full time

Job summary

CACI International Inc. is seeking a ServiceNow CMDB Subject Matter Expert to join the JTMS program. The role focuses on CMDB health, data quality, governance, and ongoing optimization initiatives.

A strong background in CMDB configuration and ServiceNow fundamentals is required, with 5+ years of hands-on CMDB experience. Responsibilities include implementing and maintaining CI classes and relationships, reconciliation rules, and data integration with Discovery and Service Mapping.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 5+ years of CMDB configuration experience.
• CSA and CIS - Data Foundations certifications required.
• Strong knowledge of CMDB structure, CI classes, and data model; reconciliation rules.

Responsibilities

• CMDB implementation, configuration, administration & maintenance.
• Maintain CMDB health and data quality metrics.
• Monitor CMDB health dashboards and KPIs.
• Implement CMDB data governance policies and procedures.
• Develop CMDB dashboards and reports.
• Support integration of data sources into CMDB (Discovery, Service Mapping).

Skills

CMDB configuration

Data quality management

ServiceNow platform

CI relationships

JavaScript basics

Education

Bachelor’s Degree or equivalent experience

Tools

ServiceNow Discovery

Service Mapping

ETL processes

APIs integration

Job description

CACI International Inc. is seeking a ServiceNow CMDB Subject Matter Expert to join the JTMS program. The role focuses on CMDB health, data quality, governance, and ongoing optimization initiatives.

A strong background in CMDB configuration and ServiceNow fundamentals is required, with 5+ years of hands-on CMDB experience. Responsibilities include implementing and maintaining CI classes and relationships, reconciliation rules, and data integration with Discovery and Service Mapping.