ServiceNow CMDB & ITOM Administrator

Arkansas Blue Cross and Blue Shield; Arkansas; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Onsite gym (Club Blue)

Onsite restaurants

Job summary

Arkansas Blue Cross and Blue Shield seeks a ServiceNow CMDB Administrator to ensure high availability, security, and consistency of enterprise data across the CMDB. The role supports ITOM functions including CI organization, discovery, service mapping, and data reconciliation, interfacing with vendors when issues arise.

The person will participate in planning, development, and troubleshooting of databases, and support security and disaster recovery for business continuity within IT operations.

Qualifications

• Bachelor’s degree in Computer Science, MIS or related field; 5 years of relevant experience in lieu of degree.
• Minimum 3 years of direct Database Administration/Operations experience.
• Knowledge of at least one programming language; OS, shell scripts, or related tooling.
• Experience/Certifications in ServiceNow ITOM Discovery, Service Mapping, and System Administrator preferred.

Responsibilities

• Assist Lead Database Administrator in maintenance of DBMS-based applications and security procedures; provide status reports.
• Provide 24/7 on-call support to Applications Development for databases, design, implementation and performance.
• Monitor production databases for space and design changes; allocate space for test databases.
• Ensure recoverability and availability of production databases; participate in disaster recovery testing.
• Participate in reviews to evaluate database performance and optimize schemes, tables, procedures and permissions.
• Perform other duties as required and provide consultation on database design and implementation.

Skills

Database Administration

SQL

IBM Db2

MySQL

Oracle Database

Oracle Active Data Guard

Data Management

ServiceNow ITOM

Service Mapping

ITOM Discovery

Disaster Recovery

Security & Compliance

On-call Support

Monitoring & Troubleshooting

Critical Thinking

Education

Bachelor’s degree in Computer Science, MIS, Business, or related

Tools

IBM DB2 Database

MySQL Database

Oracle Database

Oracle Active Data Guard

ServiceNow ITOM (Discovery, Service Mapping)

Job description

Arkansas Blue Cross and Blue Shield seeks a ServiceNow CMDB Administrator to ensure high availability, security, and consistency of enterprise data across the CMDB. The role supports ITOM functions including CI organization, discovery, service mapping, and data reconciliation, interfacing with vendors when issues arise.

The person will participate in planning, development, and troubleshooting of databases, and support security and disaster recovery for business continuity within IT operations.